位于c23的 8 个优质service representative职位（正在招聘！）

Customer Service Representative
Thermo Fisher Scientific —上海市
- 全职
Sales Development Manager, TEM
Thermo Fisher Scientific —上海市
- 全职
Customs & Trade Compliance Director – China
GE HEALTHCARE —上海市
Strategic Program Manager, GFD/SMB
Amazon Connect Technology Services (Beijing) Co., Ltd. —上海市
- 全职
R&D - TMU - Clinical Lead, Early Clinical & Experimental Therapeutics - SH
Sanofi —上海市
Sales Director, CBT & MCE
Höganäs AB —上海市
- 全职
CN_Sales Representatives
Continental —上海市
Gateway Specialist
JAS Worldwide —上海市
- 全职

More jobs to discover

Find similar jobs that you might be interested in.

Sales Development Manager, TEM
Thermo Fisher Scientific —上海市
Additional certifications in sales, business development, or relevant technical areas beneficial. Master's Degree plus 5 years of experience in sales or…
Product manager for Power Electronics_EM
Bosch Group —上海市
Experience and Know-how: Experience in development, ideally in electromobility; ideally experience in sales, project management, or product management;…
快速申请

Show more similar jobs

我想收到关于 c23 的 service representative 的最新职位提醒

一旦登录您的账户，即表明您同意 SimplyHired 的服务条款和我们的Cookie 协议及隐私政策。

查看更多地区的职位

service representative jobs near c23

位于上海市的Program Manager职位

位于北京市的Customer Success Manager职位

位于上海市虹口区的Sales Manager职位

位于沈阳市的Sales Manager职位

位于无锡市的Sales Manager职位

位于北京市宣武区的Asia Sales职位

位于昆山市的Field Representative职位

位于山东省的Sales Representative职位

位于杭州市的Sales Director职位

位于深圳市的Senior Sales Representative职位

位于黑龙江省的Director职位

位于深圳市光明新区的Sales Director职位

位于广州市越秀区的Sales Director职位

位于咸阳市渭城区的Sales Director职位

位于小汤山镇的International Sales Manager职位

位于武汉市汉阳区的Layout Engineer职位

位于浙江省的R&d Engineer职位

位于天津市武清区的R&d Engineer职位

Customer Service Representative

Thermo Fisher Scientific -
上海市

立即申请

职位详情

全职

完整职位描述

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

Serve as the primary operational interface between customers, Sales, Supply Chain, Finance, and other cross-functional teams. Responsible for end-to-end order management, customer support, sales operations coordination, and business process execution to ensure customer satisfaction, revenue realization, and operational excellence.

Key Responsibilities

Order Management & Customer Service

Manage the complete Quota-to-Cash (QTC) process from order receipt through delivery and billing.
Create, update, and maintain sales orders in ERP systems, ensuring data accuracy and compliance with company policies.
Monitor order status and proactively manage open, blocked, delayed, or at-risk orders.
Coordinate with customers, Sales, Supply Chain, Logistics, and Finance teams to resolve order issues and ensure timely delivery.
Provide shipment updates, shipping documentation, invoice support, and post-order follow-up.
Handle customer inquiries, complaints, and escalation cases in a timely and professional manner.
Support customer account creation, material extension, and system master data maintenance.

Sales Operations Support

Support sales teams with quote, order, pricing, and commercial process execution.
Conduct order and quote research, issue resolution, and order administration activities.
Support sales forecasting, revenue pacing tracking, backlog management, and business reporting.
Maintain sales-related systems to ensure data accuracy, completeness, and compliance.
Proactively identify risks and opportunities related to revenue, backlog, inventory, and customer commitments.
Support territory planning, quota administration, and other sales operational activities as required.

Cross-functional Coordination

Partner closely with Sales, Finance, Credit, Legal, Customer Service, Supply Chain, Logistics, and Marketing teams to ensure smooth business operations.
Support collection activities, invoice management, VAT processing, and audit requirements.
Coordinate shipment expedites, customer escalations, and supply recovery activities when required.
Drive process improvements and operational efficiency initiatives.

Reporting & Continuous Improvement

Maintain operational dashboards and business reports.
Analyze order, backlog, inventory, forecast, and revenue trends to support decision-making.
Identify process gaps and recommend improvement actions.
Participate in projects related to system enhancement, process optimization, and business transformation.

Qualifications

Education

Bachelor's degree in Business Administration, Supply Chain, Operations, Information Technology, or a related field.

Experience

3–5 years of experience in Customer Service, Sales Operations, Order Management, Supply Chain, or related functions.
Experience working in multinational environments preferred.
Experience with QTC (Quota-to-Cash) processes preferred.

Knowledge & Skills

Technical Skills

ERP systems:SAP/E1/Kingdee
CRM systems (Salesforce preferred)
Microsoft Office (Excel, PowerPoint, Outlook)
Order Management & Customer Service processes
Sales Operations and Forecast Management
Supply Chain & Logistics fundamentals

Core Competencies

Strong customer focus
Excellent communication and stakeholder management skills
Strong analytical and problem-solving capability
Cross-functional collaboration and influencing skills
Ability to manage multiple priorities in a fast-paced environment
Strong ownership and accountability
Risk identification and escalation management
Continuous improvement mindset

Language

Fluent in both written and spoken English and Chinese.

立即申请

完善您的搜索

在c23的service representative个职位

Customer Service Representative

Sales Development Manager, TEM

Customs & Trade Compliance Director – China

Strategic Program Manager, GFD/SMB

R&D - TMU - Clinical Lead, Early Clinical & Experimental Therapeutics - SH

Sales Director, CBT & MCE

CN_Sales Representatives

Gateway Specialist

More jobs to discover

我想收到关于 c23 的 service representative 的最新职位提醒

Related Searches

查看更多地区的职位

求职者工具

雇主工具

浏览

保持联系