10 个优质alternative ops clearance, settlement, & trading ops, associate1职位（正在招聘！）

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快速申请
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Customer Support Analyst
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Provide missing invoices and settlement reports upon client request. Clarify settlement and payout timelines for clients and partners, ensuring transparency.
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我想收到 alternative ops clearance, settlement, & trading ops, associate1 的最新职位提醒

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Customer Support Analyst

PPRO -
上海市

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职位详情

终身制 | 全职

完整职位描述

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether.

What you'll be doing:

Merchant Onboarding:

Configure and onboard merchants of our PSP clients for various payment methods.
Configure merchants of our PSP clients.
Assist with the technical setup of our PSPs.
Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation.
Be involved in the full client lifecycle, from pricing structure approval to setup in PPRO systems, to ensure fast activation.
Assist PPRO clients with follow-up questions related to client and merchant onboarding requests.

Client Support:

Troubleshoot client issues and open Jira tickets to report errors to relevant teams.
Handle requests from acquiring partners and coordinate with the respective clients.
Proactively follow up on raised items within a reasonable timeframe
Advise clients on billing and reconciliation issues, collaborating with relevant departments.
Clarify settlement and payout timelines for clients and partners, ensuring transparency.
Verify payment status, trace payments in our records, and provide status updates.
Support clients and partners with general inquiries related to payment processing.
Identify and report recurring issues to improve internal processes.
Collaborate with internal teams to ensure efficient issue resolution.
Support clients with the implementation and integration of payment services.
Provide guidance with the API reference and technical requirements.
Analyze conversion rates and offer recommendations for optimization.
Maintain clear and structured documentation of client interactions and reported cases.
Provide missing invoices and settlement reports upon client request.
Process client requests for account and address updates, including receiving and processing necessary documentation for bank and address changes.

What you'll need to have:

2-3 years of experience in a customer support role, preferably within the payments or financial technology industry. Proven ability to troubleshoot and resolve complex technical and functional issues.
Strong understanding of payment processing concepts, including local payment methods (LPMs).
Excellent problem-solving, analytical, and critical-thinking skills.
Exceptional written and verbal communication skills in English.
Proficiency in using support ticketing systems (Zendesk, Freshdesk).
Strong customer-centric approach with a genuine desire to help and advocate for clients.
Ability to work as a team as part of a global, cross-functional team.
Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
Proficiency in Mandarin (spoken and written) is required, as the role involves communication with Mandarin-speaking partners and clients

What we'd love to see:

Experience with merchant onboarding processes.
Familiarity with API integrations and troubleshooting.
Plus Bachelor's degree in a related field (e.g., Information Technology, Business Administration).

What you can expect from us:

A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things
Health Allowance
Gym Allowance
All statutory insurances
Access to mental health support with Plumm Health

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/

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alternative ops clearance, settlement, & trading ops, associate1 个职位

Customer Support Analyst

Assistant Export Operation Coordinator

Business Support, Accounting

International Payment Product Manager

Operation Specialist, DIT Finance/Procurement

TSCO - Branch Operations Operator - Associate

Manager, Regulatory Compliance

Senior IT Project & BRM Lead

Associate Materials Planning Analyst

Primary School Teacher

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