Team Management and Operations Coordination
The OSS Technical Coordinator Leader in Shanghai shall
- Retrieve and analyze the list of non-conformities raised by the Customer / Final Customer ;
- Determine and justify the liability of each non-conformity raised ;
- Retrieve documentation (drawings and/or specification and/or rework instruction) from the Safran Cabin information system to define/confirm the rework intervention sequence on A/C ;
- Assess and confirm the need for replacement parts as necessary to complete the intervention - Check on-site hospital stock and inventory on other sites and place the necessary orders/replenishment orders in the system, with support from the Toulouse OSS team as necessary ;
- Assess the need for assistance from the Customer prior to OSS interventions and raise requests accordingly;
- Plan the FAL interventions taking into consideration the following priorities ;
o A/C Milestone priorities on the current day, if any ;
o Open items (NC's) in specified reactivity window ;
o A/C Milestone priorities on the following days, if any ;
The listed interventions for the day shall include an extra buffer to be used in the event of unforeseen situations (ex: no access in aircraft requiring re-scheduling);
- Communicate the list of interventions planned during the day to the OSS operational team intervening on A/C and collect feedback at the end of the working shift – re-schedule any intervention which could not be completed.
Key performance indicators:
- OSS reactivity (% of interventions closed within the reactivity window specified by the Customer) ;
- OSS efficiency (% of tasks completed versus planned over the day)
- OSS re-open rate (% of interventions re-open by the Customer, either due to administrative issue or poor rework quality – OSS Quality indicator)
Logistic Support
The OSS Technical Coordinator Leader in Shanghai shall:
- Organize and manage hospital stock on site, including storage and transportation (pending stockroom availability from the Customer);
- Analyze and optimize logistic procedures on site as deemed necessary for greater efficiency ;
- Review, prepare, and route part requests in the system ;
- Follow-up status of shipments to and from Home Base ;
- Monitor shipments, costs, timelines, and productivity - Address and resolve shipment issues ;
- Address and resolve inventory discrepancies if any ;
- Liaise and negotiate with Suppliers and Retailers as necessary to support operations;
- Answer Customer queries
