位于c23的 20 个优质customer support representative职位（正在招聘！）

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to:

Technical Risk Management & Reliability

Location:

Asia Pacific, China, Shanghai, Shanghai

Work Location:

Fully Onsite

What you will do

The Technical Reliability Manager will serve as subject matter expert in Kenvue’s Product Reliability team for technical governance. This role is the focal point for the execution, maintenance, and continuous improvement of the regional product technical review forum known as Validated State Review, and a member of the Design Review Committee. Key to this role is ensuring consistency and balance within projects following technical risk management and Human Centered Innovation principles when applied to technical deliverables from process validation through lifecycle management associated with sustainability, reliability, and compliance projects, including technology transfers and process improvements.

The Technical Reliability Manager partners closely with Brand Reliability, R&D, Regional Technical Operations, regional Quality, and project teams to ensure requisite quality activities are integrated into decision making. Using risk-based and learning driven approaches, this role applies disciplined technical judgment to inform design choices, challenge assumptions, and surface escalation needs when unmanaged risk remains.

Key Responsibilities

Lead and oversee the Validated State Review process to ensure compliance with regulations and standards, risk-commensurate decision making
Engage with global partners from Tech Ops, Analytical, Regional Product Quality, Regulatory Affairs, and Supply Chain to continuously improve technical rigor within projects, including the transition to the Commercialization phase, for all internally and externally developed products
Collaborate with cross-functional teams to address any issues or concerns identified during the Validated State Review process
Provide guidance and mentorship to project team members to enhance their skills and facilitate product knowledge management and utilization
Stay updated on industry trends and best practices to continuously improve the Validated State Review process
Serve as the Quality representative or the Independent Reviewer for the Design Review Committee (DRC) and Technical Review process for products that require Design Controls
This role may also have ownership for assigned global policies associated with product ownership, such as the global historical assessment process or proactive product quality scan, and will collaborate with cross-functional partners from the requisite functions to identify trends, best practices, and define appropriate product and policy actions

Required Qualifications

Bachelor’s degree or equivalent in Pharmacy, Chemistry, Engineering, or a related technical field.
8-10 years of progressive experience across quality, product development, technical operations, or related technical leadership roles.
Working proficiency in quality engineering practices, methodologies, and applicable regulatory standards
Experience supporting cross‑functional technical work across product development or innovation programs, contributing to alignment of risk tradeoffs and technical decision making.
Effective communication and interpersonal skills, with the ability to clearly communicate technical risks, assumptions, and design considerations to cross‑functional partners.
Fluency in English required.

Desired Qualifications

Foundational understanding of the consumer products regulatory environment, with the ability to consider regulatory, technical, and customer expectations.
Ability to summarize and communicate technical data and risk insights, supporting technical discussions and informed decision making within cross‑functional product teams.
Experience participating in technical design reviews and applying quality risk management practices, including supporting identification, assessment, and documentation of risks and assumptions.
Demonstrated problem‑solving capability, applying structured and data‑driven approaches to product lifecycle challenges with support from more senior technical leaders.
Working proficiency with digital tools and platforms used to analyze data, document risk assessments, and support consistent design‑quality execution.
Executional adaptability, with the ability to operate effectively in fast‑paced environments, manage assigned priorities, and adjust to evolving program needs.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

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Key Responsibilities

Lead and oversee the Validated State Review process to ensure compliance with regulations and standards, risk-commensurate decision making

Engage with global partners from Tech Ops, Analytical, Regional Product Quality, Regulatory Affairs, and Supply Chain to continuously improve technical rigor within projects, including the transition to the Commercialization phase, for all internally and externally developed products

Collaborate with cross-functional teams to address any issues or concerns identified during the Validated State Review process

Provide guidance and mentorship to project team members to enhance their skills and facilitate product knowledge management and utilization

Stay updated on industry trends and best practices to continuously improve the Validated State Review process

Serve as the Quality representative or the Independent Reviewer for the Design Review Committee (DRC) and Technical Review process for products that require Design Controls

Required Qualifications

Bachelor’s degree or equivalent in Pharmacy, Chemistry, Engineering, or a related technical field.

8-10 years of progressive experience across quality, product development, technical operations, or related technical leadership roles.

Working proficiency in quality engineering practices, methodologies, and applicable regulatory standards

Experience supporting cross‑functional technical work across product development or innovation programs, contributing to alignment of risk tradeoffs and technical decision making.

Effective communication and interpersonal skills, with the ability to clearly communicate technical risks, assumptions, and design considerations to cross‑functional partners.

Fluency in English required.

Desired Qualifications

Foundational understanding of the consumer products regulatory environment, with the ability to consider regulatory, technical, and customer expectations.

Ability to summarize and communicate technical data and risk insights, supporting technical discussions and informed decision making within cross‑functional product teams.

Experience participating in technical design reviews and applying quality risk management practices, including supporting identification, assessment, and documentation of risks and assumptions.

Demonstrated problem‑solving capability, applying structured and data‑driven approaches to product lifecycle challenges with support from more senior technical leaders.

Working proficiency with digital tools and platforms used to analyze data, document risk assessments, and support consistent design‑quality execution.

Executional adaptability, with the ability to operate effectively in fast‑paced environments, manage assigned priorities, and adjust to evolving program needs.