9 个优质specification specialist new职位（正在招聘！）

Senior Training Executive-Clienteling
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Senior Training Executive-Clienteling

Parfums Christian Dior -
上海市

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职位详情

全职

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Position

PURPOSE OF THE JOB

To drive service excellence and elevate client experience across the retail network by implementing clienteling training programs that strengthen emotional customer connections, enhance in-store storytelling, and build beauty consultants' confidence and ownership—ensuring consistent, premium service standards through KOS development, specialist programs, and localized training initiatives.

MAIN RESPONSABILITIES

I Clienteling & Service Excellence

Act as the key regional contact for HQ on Clienteling curriculum and projects, including translation, localization, implementation and feedback collection of training materials, tools and processes.

Deliver compelling and personalized brand stories to clients by integrating product knowledge, heritage, values, and sensory experience.

Demonstrate expertise in the brand universe, including fragrance, skincare and makeup, to create immersive client experiences.

Lead by example in applying the service framework during client interactions and promote its consistent use across teams.

II KOS & Expert Specialist Development

Manage the full cycle of KOS development: including selection, coaching, performance tracking, daily operation and engagement to strengthen in-store service and clienteling capabilities.

Support the rollout, communication, and implementation of the BC Expert and BC Specialist scheme and Counter Service Menu.

Work closely with Axis team, align with business needs to monitor and follow up on the progress of expert and specialist recruitment, ensuring they can effectively enhance clients' in-store experience and achieve the national penetration rate and coverage requirement.

III Training Support & Field Implementation

Assist in delivering clienteling modules during onboarding and ongoing training sessions (in-class and digital).

Support the roll-out of e-learning content related to client engagement.

Plan, conduct and coordinate structured new hire onboarding and induction training to secure consistent service quality, brand knowledge and client experience.

Conduct field follow-ups to evaluate application of training, provide real-time feedback, and reinforce learning retention.

Collaborate with trainers and retail managers to customize storytelling approaches based on local market insights and customer profiles.

IV Performance & Operations

Organize and follow up on sales competition to motivate BCs to drive cross-selling, AUS, IPT and clienteling, with the aim to enhance client experience and business performance.

Monitor training effectiveness through store visits, feedback collection, observation and data analysis, and propose actionable improvements to optimize training impact.

Take full responsibility for managing material and incentive testers (trial products) related to your own projects, including accurately recording their inbound and outbound inventory. Strictly control their storage, distribution and use for project-related activities.

KEY FIGURES

Turnover under responsibility: Sales Target & Ranking Target

Budget under responsibility: According to Budget

Direct report headcount: N/A

Total headcount supervised: N/A

RELATIONSHIPS

Internal: Training Team, Sales Team, Marketing Team, EC Team & BI

External: Relevant Vendors

Team: All Team Members

PERSON SPECIFICATION

Key competencies:

Communication & influence

Attention to detail

Adaptability & Empathy

Presentation

Integrity and professionalism

Passion for Retail

Technical skills:

At least 3 years relevant working experience in retail training, clienteling, service excellence or store operations; experience in luxury / beauty retail is highly preferred.

Fluent in Mandarin and English and in both written and oral communication

Good PC skills and familiar with Word, Excel, PowerPoint, etc.

Profile :

Bachelor’s degree or above

Proven track record in delivering exceptional client experiences

PARFUMS CHRISTIAN DIOR
MAISON

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.

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specification specialist new 个职位

Senior Training Executive-Clienteling

SAP Module Consultant (PP/MM)

NPI Design Engineer

Supervisor, Quality Assurance

TRB Sales Support Engineer

Sr. Automation Engineer

Production Engineering Specialist

Product Specialist

Sourcing Specialist – OEM Buying Team (China-Based)

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