位于北京市的 20 个优质product specialist职位（正在招聘！）

We are seeking a dedicated Mandarin-speaking Customer Support Specialist to provide exceptional assistance to customers and ensure a positive service experience. The ideal candidate is customer-focused, detail-oriented, and capable of resolving inquiries efficiently while maintaining professionalism.

Responsibilities

Respond to customer inquiries in Mandarin through phone, email, chat, and other support channels.
Provide accurate information regarding products, services, policies, and procedures.
Resolve customer issues, complaints, and requests in a timely and professional manner.
Escalate complex cases to the appropriate departments when necessary.
Maintain detailed records of customer interactions and resolutions.
Follow company service standards, processes, and compliance requirements.
Meet productivity, quality, and customer satisfaction targets.

Requirements

Native or fluent Mandarin speaker.
Strong verbal and written communication skills.
Excellent customer service and interpersonal abilities.
Strong problem-solving and conflict-resolution skills.
Ability to multitask and manage priorities effectively.
Proficient with computers and common business applications.
Ability to work independently and as part of a team.

Nice to Have

Previous experience in customer support or call center operations.
Experience using CRM and ticketing systems.
Familiarity with e-commerce, technology, or SaaS environments.

Apply here: Application Form Link

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Mandarin Customer Support Specialist

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