Apply here: Application Form Link
We are seeking a dedicated Mandarin-speaking Customer Support Specialist to provide exceptional assistance to customers and ensure a positive service experience. The ideal candidate is customer-focused, detail-oriented, and capable of resolving inquiries efficiently while maintaining professionalism.
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Respond to customer inquiries in Mandarin through phone, email, chat, and other support channels.
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Provide accurate information regarding products, services, policies, and procedures.
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Resolve customer issues, complaints, and requests in a timely and professional manner.
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Escalate complex cases to the appropriate departments when necessary.
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Maintain detailed records of customer interactions and resolutions.
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Follow company service standards, processes, and compliance requirements.
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Meet productivity, quality, and customer satisfaction targets.
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Native or fluent Mandarin speaker.
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Strong verbal and written communication skills.
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Excellent customer service and interpersonal abilities.
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Strong problem-solving and conflict-resolution skills.
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Ability to multitask and manage priorities effectively.
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Proficient with computers and common business applications.
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Ability to work independently and as part of a team.
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Previous experience in customer support or call center operations.
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Experience using CRM and ticketing systems.
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Familiarity with e-commerce, technology, or SaaS environments.
Apply here: Application Form Link
