Perform clerical duties, such as document processing, record keeping, and report compilation. Receive, classify, reconcile, consolidate, and/or summarize documents and information. Maintain record of documents processed and control to ensure completion. Compile regular and special reports, drawing data from a variety of sources within and outside the department. Contact customers, suppliers, or organization employees outside the immediate work area to exchange information. At more senior levels, supervise and coordinate the work of other clerks.
Job Description
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in Huangpu, Guangzhou, On-site. Be part of a proactive, passionate, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint
- Coordinate customer complaints and service cases related to a sales order
- Respond to customer’s inquiry in a timely and accurate manner
- Build a strong partnership with internal and external stakeholders
- Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
- Support internal/external audit as needed
What Makes You the Right Fit
- Bachelor’s degree (no specific major fields required)
- 2-3 years' experience in Customer Service or Supply Chain of business to business
- Knowledge in domestic and international trade
- Expert knowledge of MS Office tools
- Knowledge in SAP
How Would You Stand Out?
- Fluent business English communication skills
- Effective communication skills across all levels of the organization
- Highly collaborative and team player
- Cross cultural awareness
- SAP training
- Microsoft Office tools training (Word, Excel, PowerPoint)
- Incoterm and Payment Term training
Why Choose Us?
- Full-paid social insurance.
- Annual leave and sick leave every year, lunch reimbursement.
- Comprehensive promotion channel
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
