JOB SUMMARY
The Greater China Revenue Management Field Support provides revenue management training, communication, promotions, business process and systems support to all Greater China hotels. This team focuses on all matters related to Revenue Management for the region across all brands, including but not limited to promotions, annual budget process, special corporate pricing, One Yield, MRDW, MARSHA, MRDW, etc.
The Senior Manager, Revenue Management Field Support, Greater China provides discipline expertise to support revenue management associates in the development and execution of revenue management strategies. This role identifies, creates, and coordinates training and education programs to further revenue management knowledge for all associates. In addition, this role assists in managing discipline communication to and between properties, area directors, regional vice president and other stakeholders. The Senior Manager also supports global and regional projects and initiatives as delegated by the Director, Revenue Management Operations and Franchise Support, Greater China.
CANDIDATE PROFILE
Education and Experience
- 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 5+ years’ experience in the revenue management, sales and marketing, event management or front office area required.
OR
- 2-year graduate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 7+ years’ experience in the revenue management, sales and marketing, event management or front office area required.
o Fluency in English is required (speaking, reading, and writing).
o Fluency in Chinese is required (speaking, reading, and writing).
Skills and Knowledge
- Detailed knowledge of current revenue management systems and tools (One Yield, MARSHA, MRDW, etc), including how to use them and how to apply results.
- Excellent knowledge in both the technical and strategic processes (budgeting, pricing, etc) of Revenue Management.
- Delivers results and demonstrates balanced judgment under pressure; engages in fixing the problem vs. just identifying the problem.
- Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner.
- Able to translate business needs into actions; ensures that all work is completed effectively; solves problems and monitors the progress of work against schedules and budgets; maintains high performance standards.
- Develops and maintains strong relationships with a broad group of stakeholders to foster trust and influence key decisions.
- Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
- Strategic and analytical thinker; makes decisions using data.
- Comfortable with complexity, ambiguity, and change; supports and manages positive change.
- Innovative thinker: able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
- Proactive approach to learning RM practices and concepts from other vendors or industries.
- Knowledgeable on all MI hotel brands.
- Hotel experience beyond revenue management preferred.
CORE WORK ACTIVITIES
- Maintain working relationships with field revenue management teams to stay current on revenue management practices and needs.
- Manage and respond to inquiries sent to the team inbox and ServiceNow.
- Ensure team members respond to revenue management inquiries accurately and in a timely manner.
- Monitor and communicate customer support KPI’s in a timely manner.
- Maintain proactive and reactive field communication channels (e.g., emails, MGS pages, job postings, etc.).
- Create, edit, and translate business process documents.
- Conduct webinars and office hours for revenue management related topics, including but not limited to special corporate pricing, budget process, One Yield updates, etc.).
- Support revenue management training by identifying training needs and coordinating with continent and corporate resources to develop and deliver appropriate training.
- Support participation and pull-through of above property promotions; working with other disciplines to ensure that promotions being developed address the business needs of the hotels in all markets; working with hotels to ensure participation in any promotion that makes sense for the hotel, and that promotions are set up and managed appropriately.
- Support region, continent and global revenue management projects and initiatives.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
