Regular
Full time
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Primary Function
Provides high quality certification services which meets the clients’ needs in the most efficient and effective manner possible, while ensuring safe products are available in the public marketplace. This activity requires interpretation of standards, processes and procedures. Makes technical decisions based on a high degree of knowledge, training and experience on certification and testing to maintain the integrity of CSA’s global certification programs.
Working Relationships:
- Reports to Product Group Manager (PGM) or Team Leader or Assistant Operations Manager
- If required, mentors others as they gain experience in routine assessment for standards they are qualified in
- Internal & External clients / customers
Dimensions: (if applicable)
- May participate or lead small teams on special projects as identified by management
Principal Duties & Responsibilities
PERFORMANCE
- Independently manages certification projects concurrently ensuring compliance with all applicable safety requirements achieving completion within time frames and cost deadlines. Evaluates products against requirements of the national / international standards and precedent decisions.
- Handles a wide spectrum of projects including those that are complex generating high revenue levels
- Delivers assigned projects / tests within agreed timescales the majority of the time
- Demonstrates the ability to accurately manage project costs within the agreed budget
- Able to maintain good productivity in line with company expectations
- Demonstrates technical competence to review the work of others per divisional quality documents
- Demonstrates technical competence to perform witness testing per divisional quality documents.
- Demonstrates technical competence in 2 or more product qualification competencies
- Reviews test data and reports and authorizes application of the CSA Mark. Prepares and / or signs Certification Reports and Certificates of Compliance.
- Provides client with assistance in solving problems / failures without divulging proprietary information.
- Keeps the Product Group Manager or Team Leader or Assistant Operations Manager informed of project status as required, pointing out major problems and non-compliance.
- Performs other duties as assigned by the Product Group Manager or Team Leader or Assistant Operation Manager.
- Evaluates and qualifies companies in the administration of Certification Programs. Reviews customer test methods and systems; reviews new / old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements. Authorizes application and / or removal of the CSA Mark.
- The qualified Certifier is accountable for including the Technical Advisor or Certification Specialist in product / technical discussions that are unique to CSA or to the experience of the individual. This aids the Technical Advisor and Certification Specialist to further advance consistency of practices and to provide guidance at the front-end of the process.
- Provides technical information service to external and internal customers including those forwarded by the Client Service Center. Liaises with customer in design stage to ensure requirements of national / international standards are met without compromising confidentiality.
CUSTOMER
- Works with sales to support current clients and develop new client opportunities to support growth
- Prepares project quotations for cost and time. Classifies product by use, environment and function. Determines applicable requirements / test / standards. Determines sample requirements and method / location for testing / evaluation best suited to customers’ needs.
- Provides client feedback to Managers, Team Leader or Sales representatives, as appropriate.
- Explains the different product certifications programs available to clients and the requirements for control of production.
TESTING
- Performs within established DQD guidelines.
- Prepares Test Lab Work Orders and Special Testing Documentation that includes details regarding applicable sections of relevant standards, test sample plan, data collection methods and tables, Job Hazard Analysis, and any other instructions.
- Provides necessary guidance to Lab Technicians to ensure proper application of requirements and data collections methods are in line.
- Able to demonstrate experience of performing common testing within CSA laboratories
- Makes field trips and witnesses test work at manufacturer's facilities as required.
- Has a good knowledge of the clauses and tests within the standards they support and can demonstrate application across multiple product types.
- Demonstrates the ability to compile evaluation record, data and summary test results into forms, templates and checklists without the need for supervision.
- Demonstrates the ability to correctly interpret the results from the tests with only minimal guidance and supervision
SELF DEVELOPMENT
- The Certifier II is subject to internal audits for compliance and competence.
- Participates in CSA Group Continuous Improvement and Innovation projects.
- Makes recommendations on new programs / equipment to expand core capabilities.
- Generates ideas to improve laboratory safety.
- Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles in area of specialty. Recommends revisions to ensure technical consistency to resolve issues of pertinent practices, processes and precedents.
- Can explain to others the standards they are competent in
- Performs other duties as assigned by the PGM, Team Leader, or Manager.
Work Environment
- Describe the working conditions related to the job including physical requirements, equipment used, time constraints, public contact, etc.
- Normal office environment.
- This position requires regular attendance and punctuality in accordance with Company policies. Additionally, the ability to work overtime, as necessary, is required.
- Some physical effort is required working with tools and testing configurations.
- Some computer screen eye strain.
- Concentration required to evaluate products, review standards and analyze test results.
- Extended periods of sitting during meetings and office work (often)
- Mix of standing, sitting and walking during lab time and examination of equipment.
- May require lifting of samples into sample test areas; can show others how to set-up and lift samples and test equipment safely.
- Occasionally exposed to dirty / hazardous environments at client facilities.
- Keeps own workplace / assigned area of the lab tidy all of the time
- Is able to carry out assigned laboratory clean-up duties with being reminded and to the required standard.
- Position may require travel out of town on a regular basis.
Preferred Education & Experience
- List the minimum amount of education and/or experience required to perform the job. Be specific in terms of the type of experience required.
- Bachelor’s Degree in Engineering with likely 3 years of job related experience or
- Certified Engineering Technologist, Journeyman Electrician or equivalent industry experience with likely 3 years of related experience
- Knowledge of CSA, UL or IEC Standards like IEC 60335 for products of HVAC, with a background in Air Conditioner is preferred.
- Variety of testing procedures
- Knowledge of CSA programs and services
- Demonstrate the ability to confidently and clearly communicate, explain findings, test results and technical decisions to others, including customers and other engineers.
- High level of interpersonal and communication skills; customer service skills
- Strong problem-solving ability; detail oriented
- Strong organizational, time and project management skills
- Able to work unsupervised, in a team-based work environment
- Computer proficiency (Microsoft Office)
- Technical report writing
- Use of various lab equipment, instruments and tools
