Location Guangzhou, Guangdong, Chinese Mainland - Greater China Category Brand Management/Marketing Job Id CNJ003045 Job Type Full Time
Job Description:
-
Review and maintain, ensure brand knowledge are up to date, accuracy, and easy to understand to enable excellent consumer handling and reduce consumer effort.
-
Analyze consumers comment trend based and share findings to identify any services improvement opportunities for the owned service/platforms.
-
Ensure vendor partners are driving important metric improvements within their areas of responsibility and provide mentorship to vendor for continued improvement.
-
Advise/mentorship vendor partner on intensified consumer cases in a way that provides the best consumer experience, proactively tackle issues.
-
provide suggestions on response strategies or personally handling the tough case by talking to the consumer/3rd party for case closure.
-
Be a motivation to the service and use your industry expertise and consumer understanding to help category leader to craft service/project/process strategy.
Qualification Required:
-
Basic communication and presentation skills internally/externally.
-
Good mandarin in verbal & written communication, good English in written communication.
-
Engage and enable vendor to perform well and encourage vendor to keep improving.
-
Have a strong interest in being ‘in touch’ with consumers and experienced in respected service.
-
Preferred bachelor’s degree or above.
