工作地点
日本（提供签证及住宿支持）
职位概述
我们正在招聘一位具备中韩双语能力的客户成功专员，主要负责对接韩国客户，支持其在平台上的运营与发展。
该岗位是连接客户与内部团队（技术、产品、运营）的关键角色，确保客户需求能够被准确理解并高效执行。
主要职责
- 维护并管理SaaS平台B2B客户关系
- 作为客户主要对接窗口，处理咨询、问题及需求
- 使用韩语及中文提供专业客户服务
- 理解客户需求并转化为内部执行任务
- 与技术、产品及运营团队协调解决问题
- 协助客户完成平台上线及日常使用支持
- 持续跟踪客户满意度并提出优化建议
- 记录并跟进客户沟通与需求
- 发现业务增长机会（如增值服务或扩展合作）
任职要求
- 精通韩语及中文（听说读写）
- 2–5年客户成功、客户服务或客户管理经验（B2B优先）
- 良好的沟通能力及客户服务意识
- 能同时管理多个客户并合理安排优先级
- 细致认真，具备良好的执行力
- 能适应快节奏互联网/科技环境
- 能接受赴日本工作（提供搬迁支持）
加分项
- 有SaaS、游戏或互联网平台经验
- 有跨境或国际客户服务经验
- 熟悉CRM或工单系统
- 具备一定技术理解能力
我们提供
- 全额搬迁支持（签证 + 住宿）
- 日本科技行业工作机会
- 国际客户及市场经验
- 快速成长的职业发展路径
- 多元文化工作环境
加入我们
加入快速发展的SaaS科技公司，成为连接客户与产品的重要桥梁，在国际环境中实现职业成长。
Location
Japan (Relocation support provided – Visa & Housing included)
Role Overview
We are seeking a Client Servicing Executive to serve as the key point of contact for our B2B clients, particularly Korean-speaking clients across global markets.
This role plays a critical part in ensuring client satisfaction, smooth onboarding, and ongoing operational support. You will act as a bridge between clients and internal teams (Technology, Product, and Operations), ensuring that client needs are clearly understood and efficiently executed.
Key Responsibilities
- Manage and maintain strong relationships with B2B clients using our SaaS platform
- Act as the primary point of contact for client inquiries, issues, and support requests
- Provide professional customer service in both Korean and Chinese
- Understand client requirements and translate them into actionable tasks for internal teams
- Coordinate with Tech, Product, and Operations teams to resolve client issues efficiently
- Support onboarding and guide clients in using platform features effectively
- Monitor client satisfaction and proactively identify improvement opportunities
- Track, document, and follow up on client communications and requests
- Identify opportunities for account growth, including upselling and service expansion
Requirements
- Fluent in Korean and Chinese (both written and spoken)
- 2–5 years of experience in Customer Success, Client Servicing, or Account Management (B2B preferred)
- Strong communication, interpersonal, and problem-solving skills
- Ability to manage multiple client accounts and prioritize effectively
- Detail-oriented with strong follow-up and coordination skills
- Comfortable working in a fast-paced, tech-driven environment
- Willingness to relocate to Japan (full relocation support provided)
Preferred Qualifications
- Experience in SaaS, gaming, fintech, or digital platform environments
- Experience working with international or cross-border clients
- Familiarity with CRM tools and ticketing systems
- Basic understanding of technical systems or platforms
What We Offer
- Full relocation package (Visa sponsorship + Housing provided)
- Opportunity to work in Japan’s advanced tech ecosystem
- Exposure to international clients and global markets
- Career growth in a fast-scaling SaaS company
- Collaborative and multicultural work environment
Why Join Us
Join a fast-growing SaaS technology company where you will play a key role in supporting global clients, enhancing customer experience, and contributing to business growth in an international environment.
Work Location: 现场办公
