Role Overview
The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency.
The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment.
Key Responsibilities
1. Solution Development & Launch [Solution Completion SLA]
-
Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations.
-
Gather requirements, coordinating pilot activities, and tracking launch progress.
-
Ensure documentation and implementation steps are completed accurately and on schedule.
2. Cross-Functional Coordination
-
Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components.
-
Translate customer requirements into internal action plans and workflows.
-
Facilitate smooth information flow between teams to support alignment and delivery.
3. Performance Tracking & Improvement [Solutions GP]
-
Monitor key metrics to track solution performance post-launch.
-
Collect feedback from internal stakeholders to identify operational or customer-related improvement areas.
-
Contribute to process enhancement and solution optimization efforts.
4. Project Execution
-
Maintain project trackers, timelines, and documentation.
-
Identify risks or blockers and curate action plan to mitigate identified risks
-
Ensure timely completion of assigned tasks within broader solution rollouts.
5. Team Collaboration & Best Practices
-
Work closely with cross-functional team to align on timelines, dependencies, and outcomes.
-
Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design.
-
Participate in team discussions and share insights or learnings from past projects.
Requirements
These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)
-
Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
-
Experience in logistics, supply chain management, or product management, preferably in cross-border e-commerce.
-
Strong analytical skills with the ability to translate market research into actionable product strategies.
-
Proven experience in product lifecycle management and product development.
-
Familiarity with logistics routing planning, SLA management, and supplier management.
-
Excellent communication, project management, and leadership skills.
-
Ability to work cross-functionally with diverse teams and stakeholders
-
Knowledge of cross-border logistics, transportation, and customs processes.
-
Comfortable with data tracking and performance metrics using Excel or dashboards.
-
Strong coordination and organization skills.
-
Ability to manage multiple tasks with attention to detail and accountability for timelines.
-
Communication & Collaboration
-
Clear and professional communication skills.
-
Eagerness to learn and take ownership of tasks with minimal supervision.
Benefits
1, 20 days annual leave per service year
2. 90% discount for AirAsia flights
3. Diversified and multinational working environment.
