位于苏州市吴中区的 2 个优质service quotation职位（正在招聘！）

Service Quotation Specialist
ResMed —苏州市
- 全职
Commodity Manager
Copeland —苏州市
- 全职

More jobs to discover

Find similar jobs that you might be interested in.

Commodity Manager
Copeland —苏州市
Minimum 10 years of experience in supplier development, strategic sourcing, or commodity management in a manufacturing environment.
Commodity Buyer, Direct Material
PHINIA —苏州市
Develop and maintain sourcing strategies for assigned commodity categories. Minimum 3 years’ experience in manufacturing purchasing or commodity buying.

Show more similar jobs

我想收到关于苏州市吴中区的 service quotation 的最新职位提醒

一旦登录您的账户，即表明您同意 SimplyHired 的服务条款和我们的Cookie 协议及隐私政策。

查看更多地区的职位

service quotation jobs near 苏州市吴中区

位于顺德区容桂镇的Account Manager职位

位于北京市的Business Operations Manager职位

Service Quotation Specialist

ResMed -
苏州市

立即申请

职位详情

全职

完整职位描述

Key Responsibilities

1. Daily Repair Operations & Execution (Primary Focus)

Perform daily diagnostic, disassembly, repair, and testing procedures for returned or failed product according to Standard Operating Procedures (SOPs).
Ensure high repair quality and turnaround time, strictly adhering to safety and quality control standards.
Maintain accurate repair logs, document fault root causes, and manage the consumption of spare parts and tools.
Identify recurring hardware/software issues and provide technical feedback to the engineering or R&D teams for product improvement.

2. Repair Quotation & Order Management

Conduct technical assessments to determine the root cause of failures and formulate optimal repair solutions.
Generate accurate and detailed repair cost quotations based on diagnostic results and parts pricing.
Communicate repair plans and quotations to customers, addressing their technical and commercial inquiries to facilitate repair confirmations.
Update repair status, quotation data, and order progress accurately in the service management system.

3. Technical Support & Troubleshooting

Provide remote or on-site technical support to resolve customer inquiries regarding product functionality, error codes, and basic operational issues.
Guide customers through preliminary troubleshooting steps to identify whether on-site repair or factory return is necessary.
Escalate complex or unprecedented technical issues to senior engineering teams with detailed diagnostic reports.

4. Customer Communication & Service Experience

Translate complex technical jargon into clear, easy-to-understand language for customers, ensuring they fully comprehend the repair necessity and solutions.
Maintain professional and empathetic communication when handling customer concerns regarding repair timelines or costs, building trust through technical expertise.
Proactively educate customers on proper equipment maintenance and, when appropriate, introduce the value of official repair services and extended warranties.

Qualifications

Education: Bachelor’s or Associate degree in Engineering, Electronics, Mechatronics, Medical Technology, or a related technical field.
Experience: 1-3 years of hands-on experience in medical device repair, hardware testing, field service, or technical support. Experience in the medical device, precision instruments, or high-tech equipment industry is highly preferred.
Technical Foundation: Solid understanding of electronic circuits, mechanical structures, or software systems. Ability to read technical schematics, manuals, and wiring diagrams. Proficient in using diagnostic tools and testing equipment (e.g., multimeters, oscilloscopes).
Language: Fluent in Mandarin with clear articulation; basic English proficiency (capable of reading technical manuals and system interfaces).
System Skills: Proficient in Microsoft Office and familiar with ERP, CRM, or service operation systems.

Core Competencies

Technical Proficiency & Hands-on Skills: Strong practical ability in equipment disassembly, troubleshooting, and soldering/repairing, with a meticulous approach to technical details.
Analytical Problem-Solving: Logical thinking skills to systematically isolate faults, identify root causes, and determine the most effective repair strategies.
Effective Communication: Ability to articulate technical concepts clearly to non-technical customers, actively listen to customer needs, and negotiate repair solutions professionally.
Accountability & Quality Focus: Strong sense of responsibility for repair quality and turnaround time, with a commitment to delivering reliable service outcomes.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

立即申请

完善您的搜索

在苏州市吴中区的service quotation个职位

Service Quotation Specialist

Commodity Manager

More jobs to discover

我想收到关于苏州市吴中区的 service quotation 的最新职位提醒

查看更多地区的职位

求职者工具

雇主工具

浏览

保持联系

完善您的搜索

在苏州市 吴中区的service quotation个职位

Commodity Manager

More jobs to discover

我想收到关于 苏州市 吴中区 的 service quotation 的最新职位提醒

查看更多地区的职位

在苏州市吴中区的service quotation个职位

我想收到关于苏州市吴中区的 service quotation 的最新职位提醒