位于上海市的 11 个优质customer support representative职位（正在招聘！）

Company: Vaillant Group (China) Heating, Cooling and Environmental Technology Co., Ltd. Location: Shanghai-CHN Country: China (CN) Brand: Vaillant

Contract type: Temporary Working time: Full-time

What we achieve together

Responsible as Business Partner at the relevant location for the strategic and operational consultation and support of local management and employees in all business and leadership related HR-topics and in all topics of the HR value added chain (One-face-to-the-customer).Is both driver with regards to content as well as internal customer of the HR CoE and HR Operations due to the nature of the position – providing support as well as being close to the business.
Ensures implementation of all HR policies, processes and programmes (from HR CoE and HR Operations) on a local level in line with the functional matrix. Ensure compliance with HR policies for country in the respective area of responsibility. Independently manage the HR function in the area of responsibility and driving positive employee relations.
Reporting, consultation and recommendation to line managers regarding hr kpi (e.g. fte & personal costs, turnover rates, absence, employee engagement results etc.).
Drive change management and company transformation together with line management. Ensure that HR is involved in planning and managing
organisational changes in the area of responsibility. Support company culture which recognises and maximises the value of the contribution of people.
Coordinate labour relations in the area of responsibility, being the company's representative in the country in dialogues with employees'representatives (workers council) and unions, in court and other labour and social authorities.
Responsible for ensuring that labour regulations are followed. Being responsible for the execution and implementation of group wide HR related governance and compliance issues.

What makes us successful together

University degree in HR (Master or Bachelor) or adequate other degree.
5-7 years of relevant experience in a company related position.
In-depth knowledge of core HR Business Partnering, Change Management and Labour relations / Governance terminology and best practices.
Analytical, problem solving skills with emphasis on accuracy.
High LIEVEL communication, consulting skills and project management skills.
Verbal, written and interpersonal skills for internal presentations that demonstrate business acumen; able to seek out information, clearly communicate information and requests and provide quality.
English & local language (fluent written and spoken).

What you can count on

We offer flexible working hours and an annual leave and sick leave policy that supports your work/life balance.
We offer our employees in China an attractive remuneration package, including a competitive salary system and bonus incentive, holiday and flexible annual benefits, and the highest share of housing provident fund.
We provide border health care for employees including yearly health check-up and supplementary commercial insurance.
We provide various learning opportunities, including workshops, seminars, events, and e-learnings. Part of our culture is to encourage internal career development and job rotation.
Our company provides various employee benefits including transport allowance, meal allowance, discounts on Vaillant products, long service award and holiday gift from the trade union.
We have a modern, comfortable and safe office environment, the ventilation is a new heat exchange fan independently developed by Vaillant, which can provide a steady stream of fresh air all day long, with real-time monitoring of air quality changes in the house, safe and healthy, and bring the natural and comfortable German forest into our company.
We frequently hold employee activities, including company outings and family days.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Mengrui Zhang
+86 10 85932565

Apply now

We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.

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