KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Job Description/Preferred Qualifications
Configure and support KLA software applications in semiconductor manufacturing in close collaboration with customer engineering, and KLA engineering and marketing teams.
Have certain semiconductor manufacturing knowledge, be able to respond promptly to customer requests and provide necessary support. Can possess good communication skills and be able to understand customer needs, address their concerns appropriately
Be able to independently configure and support Anchor software applications with minimal supervision. Have a good understanding of our software functionalities and be able to solve issues using our applications effectively.
Be able to understand the existing recipes, tune recipes to address production issues under the supervision of more senior engineers and comprehend the methods for applying hot fixes to urgent cases.
Be able to identify and troubleshoot common problems efficiently. Have a basic understanding of the underlying systems. Provide escalation support to onsite field service engineer and coordinate remote/local troubleshooting.
Be able to provide basic training and prepare SOP to customers.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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