位于深圳市的 20 个优质customer service team lead职位（正在招聘！）

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Responsibilities

Define and Manage Data Metrics & Measurement Frameworks

Design and maintain end‑to‑end KPI and metric frameworks to evaluate product outcomes, user experience, and system performance
Ensure metrics are well-defined, consistent, and decision‑ready across platforms and applications

Translate System and User Behaviors into Analyzable Data Models

Structure complex system behaviors (e.g., user interactions, decision paths, state transitions) into analyzable data concepts
Work with engineering teams to standardize logging, event schemas, and analytical semantics

Lead Data‑Driven Continuous Improvement (PDCA Loop)

Formulate data‑backed hypotheses for product and system optimization
Measure impact through controlled analysis and experiments
Drive concrete actions based on insights, closing the loop from analysis to execution

Support Business and Product Decision‑Making

Provide structured, actionable insights to support prioritization and strategic decisions
Identify performance bottlenecks, efficiency gaps, and improvement opportunities through data

Act as the Data Product Interface Between Business and Technology Teams

Translate business questions into clear data product requirements (Data PRDs)
Review and validate data deliveries to ensure they meet business evaluation needs

Note: This role does not include ownership of data platform infrastructure, data pipelines, or ETL development.

Job Requirements

Experience with AI‑enabled systems, automation, or intelligent decision‑making products
Familiarity with process‑driven or state‑based systems (e.g., diagnostics, support flows, rule‑ or agent‑based systems)
Exposure to complex, multi‑system or multi‑stakeholder environments
Experience establishing or governing shared metrics across teams or platforms
5+ years of experience in data product management, data analysis, or related product roles
Strong capability in designing metric systems and performance evaluation frameworks
Proven ability to use data to drive decisions and continuous improvement
Excellent structured thinking and cross‑functional communication skills
Ability to independently define problems, design analytical approaches, and synthesize conclusions

Additional Locations:

China

China

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在深圳市的customer service team lead个职位

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General Information

Why Work at Lenovo

Description and Requirements

我想收到关于深圳市的 customer service team lead 的最新职位提醒