位于c23的 16 个优质customer support representative职位（正在招聘！）

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PM-KunTuo

IQVIA -
上海市

立即申请

职位详情

全职

完整职位描述

Shanghai, China | Full time | Hybrid | R1554582

Job Overview
Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients’ lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs, policies and practices. Clinical Project Management is focused on project delivery, productivity and quality resulting in strong financial performance and customer satisfaction. Clinical Project leads can run their own studies. The Project Lead focus is on leveraging therapeutic expertise and IQVIA’s suite of solutions to drive operational excellence and strategic leadership with our customers

Essential Functions

Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies.
May be responsible for delivery and management of smaller, less complex, regional studies.
Develop integrated study management plans with the core project team.
Accountable for the execution of clinical studies, or assigned portion of clinical studies, per contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.
Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.
Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.
Monitor progress against contract and prepare/present project and/or sub-team information proactively to stakeholders internally and externally.
Manage risk (positive and negative) and contingencies proactively and lead problem solving and resolution efforts.
Achieve project quality by identifying quality risks and issues, responding to issues raised by project team and/or sub-team members and planning/implementing appropriate corrective and preventative action plans.
May serve as primary or backup project contact with customer and would then own the relationship with the project’s key customer contacts, as well as communicate/collaborate with IQVIA business development representatives, as necessary.;
Build the cross-functional project team and lead their efforts; responsible for managing cross-collaboration of the core team and for overall project delivery to support milestone achievement and to manage study issues and obstacles.;
Ensure the financial success of the project.
Forecast and identify opportunities to accelerate activities to bring revenue forward.
Identify changes in scope and manage change control process as necessary.
Identify lessons learned and implement best practices.
May be assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements.;
Adopt corporate initiatives and changes and serve as a change advocate when necessary.
Provide input to line managers of their project team members’ performance relative to project tasks.
Support staff development and mentor less experienced project team members on assigned projects to support their professional development.;

Qualifications

Bachelor's Degree Life sciences or related field Req
5 years of prior relevant experience including > 1 years project management experience or equivalent combination of education, training and experience. Req
Advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience. Req
Knowledge of clinical trials - Knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct. Broad protocol knowledge; therapeutic knowledge desired. Good understanding of the competitive environment and how to communicate/demonstrate value through IQVIA solutions.;
Communication - Strong written and verbal communication skills including good command of English language. Strong presentation skills.
Problem solving - Strong problem solving skills.
Leadership - Ability to work through others to deliver results to the appropriate quality and timeline metrics, monitoring/managing performance and providing feedback, experience productively partnering cross functionally and with customers to advance work effectively and efficiently.
Leadership - Ability to make decisions, bringing clarity to disparate information to inform actions and drive results.
Organisation - Planning, time management and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives and provide clear direction to others, experience planning activities in advance and taking account of possible changing circumstances.
Prioritisation - Ability to handle conflicting priorities.
Quality - Attention to detail and accuracy in work. Results-oriented approach to work towards delivery and output.
Quality - Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.
IT skills - Good software and computer skills, including MS Office applications including but not limited to Microsoft Word, Excel and PowerPoint.
Collaboration - Ability to establish and maintain effective working relationships with coworkers, managers and clients. Strong customer service skills.
Cross-collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences.
Finances - Good understanding of project financials including experience managing, contractual obligations and implications.
IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, innovation, Ownership).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Where you'll work

Hybrid

You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

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在c23的customer support representative个职位

PM-KunTuo

Sr. Manager, Global Partner Manager, Large Client Sales, Ads

Formulation Specialist

Actuarial AI Transformation Lead

Surgical-Senior Technical Sales Representative-Shanghai

Asia CTSC Manager

Regional Study Coordinator

Sr. EHS Specialist

Dir, Fin. Processes & Control

RTM supervisor, coverage planning

Principal Product Application Engineer IPM

Operational Excellence Specialist 运营优化专员

Quality Manager

General Manager, Metabolism BU

Sales Director, CBT & MCE

Field Service Engineer

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