位于c23的 1 个优质service representative职位（正在招聘！）

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Main Tasks

Responsible customer service support representative at the end customer
Selects from alternative service scenarios such as replace components, complex repairs and maintenance work on optical systems, the appropriate solution and perform these scenarios according to internal work instructions
Advises and supports customers in service and install issues
Process field service request by mail, phone or on site
Develops draft solutions, supports the development, evaluates and tests new service strategies
Documentation of service operations and assessment to drive needed changes for quality assurance
Defines training content, creating documents and conducting training
Responsible for the interface between German Factory, local support team & management and end customer and as a contact communication with these organizations
Transfer learnings and BKMs between customer and HQ Apps Dev team
Additional duties may be assigned as required by manager

Requirements
Education

Experience

Other skills

High customer orientation with special engagement and flexibility in regard to service hours
Ability to read and understand electrical or mechanical engineering documentation and schematics Team player and excellent communication skills cross functions and region
May periodically be required to travel internationally
Good manner of English in reading, writing and speaking
Single-handed work ability, strong hands-on mentality and the ability to assert oneself.
Experienced with Windows operating environments and word processing and or email applications as well as with databases or CRM systems.

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