位于c23的 3 个优质service representative职位（正在招聘！）

Customer Service Representative
Thermo Fisher Scientific —上海市
- 全职
Sourcing Representative
THE/STUDIO —上海市
Customs & Trade Compliance Director – China
GE HEALTHCARE —上海市

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Sourcing Representative
THE/STUDIO —上海市
Prior experience in sourcing, procurement, supplier management, or logistics. In this role, you will play a key part in identifying and onboarding qualified…

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Customer Service Representative

Thermo Fisher Scientific -
上海市

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职位详情

全职

完整职位描述

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

Serve as the primary operational interface between customers, Sales, Supply Chain, Finance, and other cross-functional teams. Responsible for end-to-end order management, customer support, sales operations coordination, and business process execution to ensure customer satisfaction, revenue realization, and operational excellence.

Key Responsibilities

Order Management & Customer Service

Manage the complete Quota-to-Cash (QTC) process from order receipt through delivery and billing.
Create, update, and maintain sales orders in ERP systems, ensuring data accuracy and compliance with company policies.
Monitor order status and proactively manage open, blocked, delayed, or at-risk orders.
Coordinate with customers, Sales, Supply Chain, Logistics, and Finance teams to resolve order issues and ensure timely delivery.
Provide shipment updates, shipping documentation, invoice support, and post-order follow-up.
Handle customer inquiries, complaints, and escalation cases in a timely and professional manner.
Support customer account creation, material extension, and system master data maintenance.

Sales Operations Support

Support sales teams with quote, order, pricing, and commercial process execution.
Conduct order and quote research, issue resolution, and order administration activities.
Support sales forecasting, revenue pacing tracking, backlog management, and business reporting.
Maintain sales-related systems to ensure data accuracy, completeness, and compliance.
Proactively identify risks and opportunities related to revenue, backlog, inventory, and customer commitments.
Support territory planning, quota administration, and other sales operational activities as required.

Cross-functional Coordination

Partner closely with Sales, Finance, Credit, Legal, Customer Service, Supply Chain, Logistics, and Marketing teams to ensure smooth business operations.
Support collection activities, invoice management, VAT processing, and audit requirements.
Coordinate shipment expedites, customer escalations, and supply recovery activities when required.
Drive process improvements and operational efficiency initiatives.

Reporting & Continuous Improvement

Maintain operational dashboards and business reports.
Analyze order, backlog, inventory, forecast, and revenue trends to support decision-making.
Identify process gaps and recommend improvement actions.
Participate in projects related to system enhancement, process optimization, and business transformation.

Qualifications

Education

Bachelor's degree in Business Administration, Supply Chain, Operations, Information Technology, or a related field.

Experience

3–5 years of experience in Customer Service, Sales Operations, Order Management, Supply Chain, or related functions.
Experience working in multinational environments preferred.
Experience with QTC (Quota-to-Cash) processes preferred.

Knowledge & Skills

Technical Skills

ERP systems:SAP/E1/Kingdee
CRM systems (Salesforce preferred)
Microsoft Office (Excel, PowerPoint, Outlook)
Order Management & Customer Service processes
Sales Operations and Forecast Management
Supply Chain & Logistics fundamentals

Core Competencies

Strong customer focus
Excellent communication and stakeholder management skills
Strong analytical and problem-solving capability
Cross-functional collaboration and influencing skills
Ability to manage multiple priorities in a fast-paced environment
Strong ownership and accountability
Risk identification and escalation management
Continuous improvement mindset

Language

Fluent in both written and spoken English and Chinese.

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在c23的service representative个职位

Customer Service Representative

Sourcing Representative

Customs & Trade Compliance Director – China

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