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OSS Technical Coordinator Leader – Shanghai M-F
Safran —上海市
- 合同工
3 小时

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OSS Technical Coordinator Leader – Shanghai M-F
Safran —上海市
Other Skills: Technical Worker, knowledge of logistics (e.g. inventory management), reading and understanding of technical drawings.
3 小时

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OSS Technical Coordinator Leader – Shanghai M-F

Safran -
上海市

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职位详情

合同工
3 小时前

完整职位描述

Published 08.03.2026

Company : Safran Job field : Customer services and support Location : Shanghai , China Contract type : Fixed Term contract Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Employees / Staff

# 2026-185352

Published 08.03.2026

Job Description

Team Management and Operations Coordination
The OSS Technical Coordinator Leader in Shanghai shall

Retrieve and analyze the list of non-conformities raised by the Customer / Final Customer ;
Determine and justify the liability of each non-conformity raised ;
Retrieve documentation (drawings and/or specification and/or rework instruction) from the Safran Cabin information system to define/confirm the rework intervention sequence on A/C ;
Assess and confirm the need for replacement parts as necessary to complete the intervention - Check on-site hospital stock and inventory on other sites and place the necessary orders/replenishment orders in the system, with support from the Toulouse OSS team as necessary ;
Assess the need for assistance from the Customer prior to OSS interventions and raise requests accordingly;
Plan the FAL interventions taking into consideration the following priorities ;

o A/C Milestone priorities on the current day, if any ;
o Open items (NC's) in specified reactivity window ;
o A/C Milestone priorities on the following days, if any ;
The listed interventions for the day shall include an extra buffer to be used in the event of unforeseen situations (ex: no access in aircraft requiring re-scheduling);

Communicate the list of interventions planned during the day to the OSS operational team intervening on A/C and collect feedback at the end of the working shift – re-schedule any intervention which could not be completed.

Key performance indicators:

OSS reactivity (% of interventions closed within the reactivity window specified by the Customer) ;
OSS efficiency (% of tasks completed versus planned over the day)
OSS re-open rate (% of interventions re-open by the Customer, either due to administrative issue or poor rework quality – OSS Quality indicator)

Logistic Support
The OSS Technical Coordinator Leader in Shanghai shall:

Organize and manage hospital stock on site, including storage and transportation (pending stockroom availability from the Customer);
Analyze and optimize logistic procedures on site as deemed necessary for greater efficiency ;
Review, prepare, and route part requests in the system ;
Follow-up status of shipments to and from Home Base ;
Monitor shipments, costs, timelines, and productivity - Address and resolve shipment issues ;
Address and resolve inventory discrepancies if any ;
Liaise and negotiate with Suppliers and Retailers as necessary to support operations;
Answer Customer queries

Job Requirements

Education: Bachelor's degree required and Focus in Engineering preferred.
Experience: Experience in Aerospace is required.
Computer Skills: Competent with MS Office programs. Knowledge of ERP (e.g. SAP) is a plus.
Other Skills: Technical Worker, knowledge of logistics (e.g. inventory management), reading and understanding of technical drawings
Additional Preferred Skills: Ability to resolve problems, ability to adapt quickly on difficult situations, willingness and /or curiosity to go beyond the normal work scope, ability to work under pressure, agility, availability

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OSS Technical Coordinator Leader – Shanghai M-F

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