位于上海市, c23的 11 个优质head of customer experience职位（正在招聘！）

Head of Strategic Sales
DHL —上海市
Key Account Manager
DHL —上海市
Sr. Manager, Process R&D
Boehringer Ingelheim Shanghai Pharmaceuticals Co., Ltd. —上海市
汽车软件与AI解决方案销售_ETAS
Bosch Group —上海市
快速申请
Application Development Manager - APAC HLG
Covestro —上海市浦东新区
- 全职
Head of R2R (Record To Report) SSC China
Danfoss —上海市
- 全职
PHCS Emerging Biopharma Partnering Manager
Roche —上海市
Global Product Solution Design Leader (UI/UX)
Coins.ph —上海市
快速申请
Software Engineer, iOS Core Product - Shanghai, China
Speechify —上海市
9天
Head of Molecular Lab
Roche —上海市
Diagnostic Hardware Product Owner_ETAS
ETAS —上海市
快速申请

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Head of Strategic Sales

DHL -
上海市

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职位详情

完整职位描述

Job Description:

1. Sales Growth & Customer Acquisition

Develop and implement the local Strategic Business Customers (SBC) growth strategy in alignment with regional and country business development priorities.
Proactively identify, win, and develop medium- to large-sized customers within the Strategic Business Customers (SBC) segment.
Evaluate prospective accounts based on profitability, business significance, and strategic value to prioritize efforts and maximize win rates.
Drive volume and gross profit growth by acquiring new SBC customers and expanding existing accounts, with a focus on air freight and complementary ocean freight solutions.

2. Consultative Selling & Value Creation

Recommend tailored solutions based on customer needs using deep industry knowledge.
Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
Position DHL as a trusted advisor through consultative selling and value-added services.

3. Customer Relationship Management

Build rapport and trust with SBC accounts by understanding their business and market dynamics.
Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.
Introduce additional services to enhance customer value and loyalty.

4. Sales Planning & Campaign Execution

Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
Maintain a personal sales plan focused on new business acquisition and revenue growth.
Achieve specific volume growth targets in assigned areas of the business.

5. CRM & Pipeline Management

Perform all aspects of the sales process and update all relevant activities in CRM daily.
Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.
Monitor offer validity and renew terms to maintain competitiveness.

6. Implementation & Onboarding Support

Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.

7. Market Intelligence & Collaboration

Share insights on market trends, competitor activity, and customer feedback with internal teams.
Use networks within DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.
Align sales efforts with regional and product strategies.

8. Compliance & Sustainability Awareness

Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities.
Promote DHL’s green logistics solutions as part of the customer value proposition.

9. Virtual Team Management

Work closely with the Country Head of M&S and collaborate effectively with Sector Heads to drive Strategic Business Customers (SBC) development and portfolio enhancement.
Leverage professional expertise to coach Key Account Managers and strengthen their capabilities and overall performance.

Requirements:

1. Skills:

New Business Development / Cross-Selling Persuasion /Customer Value Proposition /Value Added Services Product Lines Product Demonstration /Sales Proposals /Contract Negotiation/ CRM Customer Acquisition /Entrepreneurship /Salesforce Budgets /Sales Forecasting/ Sales Targets / DHL Business Knowledge /Business Strategy /Market Research/ Project Management /Stakeholder Management/ Influencing/ Feedback /Presentation & Storytelling /Facilitation

2.Bachelor’s degree & above

3.Minimum 10 years sales management experience

4.Proven success in new business acquisition & portfolio management

5.Experience in developing & managing medium to large, complex customer accounts

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在上海市, c23的head of customer experience个职位

Head of Strategic Sales

Key Account Manager

Sr. Manager, Process R&D

汽车软件与AI解决方案销售_ETAS

Application Development Manager - APAC HLG

Head of R2R (Record To Report) SSC China

PHCS Emerging Biopharma Partnering Manager

Global Product Solution Design Leader (UI/UX)

Software Engineer, iOS Core Product - Shanghai, China

Head of Molecular Lab

Diagnostic Hardware Product Owner_ETAS

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