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SUPV III CUSTOMER SERVICE
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Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
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Store Leader, Kerry Parkside Shanghai

On AG -
上海市

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职位详情

完整职位描述

Location: Shanghai

Retail (store team)

In short

On’s Direct-to-consumer (DTC) team, as a core part of business, condenses and presents the brand’s commitment and vision to movement. We will face consumers directly, interacting closely with them, conveying On’s brand story and core values and passion for sports. We are committed to providing a passionate, professional, diverse and inclusive experience to every consumer.

Welcome to join On and lead your self-development for a long-term career plan. We look forward to achieving long-term win-win results through our mutual efforts.

You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations including but not limited to store performance, inventory management, customer experience, team leadership as well as all internal team related responsibilities and external partnerships.

Your Mission

Deeply understand On's values and brand philosophy and keep tuned with On's global activities and projects (e.g. sustainable development, athlete stories).
Work as a culture role model to drive team understanding and implementation of On culture in day-to-day work.
Take responsibility for overall store performance, cost, safety, formulate medium and long-term action plans based on annual retail strategy at city and store level, and pilot in an innovative manner to implement these action plans.
Committed to providing marvelous service to every consumer by elevating operation excellence (FoH&BoH) and building up your store-level Customer Relationship Management plan to stay connected with consumers.
Setting up and developing a high-performing team, including talent planning, recruitment and training, as well as talent echelon building at store and city levels, timely and candid feedback, etc.
Effectively conduct cross-functional communication and collaboration, providing consumer insights and market dynamics to simultaneously obtain support in store business and operation to achieve the store's commercial goals.
Lead different meetings to deepen team’s ’understanding of their work and improve performance, as well as be an active part in cross-functional meetings to get understanding and support.
Responsible for self-growth and development, and able to proactively formulate your own development action plan with Cluster Lead.

Your story

More than 4 years’ experience in a customer-oriented setting with managerial responsibilities included, positive, optimistic, energetic in the spirit of exploring the unknown.
You are proactive to listen and provide help and suggestions to others, and are committed to providing consumers with a WOW experience.
You are willing to receive and give feedback because you believe it is the foundation and motivation for your self-growth.
An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
A collaborative team player with strong interpersonal, hospitality and communication skills.
Native Chinese speaker with ability to read and write in English fluently.
Able to work on weekends, evenings and holidays as needed.
A sports lover with regular exercise habits and passion for doing movement, loving to run is a strong plus.
Retail operational experience in the sports or fashion industry is a strong plus.

Travel Requirements: Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role will work in a retail store environment for most of the time. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; kneel; crouch; use hands and fingers; handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.

About the Team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. You will have the privilege to stay connected with the back-office team and enjoy a flexible working environment.

Shanghai

China’s economic center and a growing running community – it’s no wonder Shanghai is our largest retail footprint globally.

Honghui Mengzhi Park,
Huangpu District
China

Location

Jade

Store Leader, On Store Zürich

Everyone's very proud to work here. Everyone wants to grow in the company and we always treat each other the way we want to treat our customers. We do everything we can to make sure that we spread that passion. When a customer comes in, we're working to build that relationship right away.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

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Retail (store team)

In short

Your Mission

Your story

About the Team

Shanghai

Jade

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result

我想收到关于上海市的 customer experience representative 的最新职位提醒