位于广州市的 3 个优质software engineer, community support engineering职位（正在招聘！）

Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —广州市
2 小时
Senior Consultant Specialist
HSBC Global Services Limited —广州市
- 全职
12天
Assoc Customer Engineer, Electrical
MKS Inc. —广州市
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2天

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SENIOR SOFTWARE ENGINEER
HSBC Global Services Limited —广州市
Platform engineering: Design, build, and operate core MLOps platform capabilities across GCP and on-prem Kubernetes (multi-environment, multi-tenant where…
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Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
广州市

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职位详情

2 小时前

完整职位描述

Guangzhou, Guangdong
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.

Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Asset Management (Optional But Valuable)
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Administrator - Desk Side Services, AMT Asset Management Software

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Assoc Customer Engineer, Electrical

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Senior Consultant Specialist

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