Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Account Coordinator, Member Relations – Greater China has an overall goal to provide administrative support that drives members’ engagement and regional relevancy requirements.
This role will provide administrative support to the team, managing the day-to-day service and support requirements. This includes developing and maintaining member and product reports and data, managing department communications and materials, assisting in enhancing training attendance and content delivery, and providing overall administrative account support.
Essential duties and responsibilities include the following. Other duties may be assigned.
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Provide outstanding customer service and account management support for team as appropriate. Manage and respond to questions/issues/inquiries from Members. Collaborate with team to align their growth and profitability plans with Virtuoso’s sales, professional development and marketing programs. Supports network visits as needed.
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Proactive servicing to specified Members with a focus on engagement and ensuring Member Agencies are effectively utilizing Virtuoso resources, engaging with preferred suppliers, and participating in Virtuoso meetings.
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Member Communications:
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Support in the development and maintain documentation, collateral and presentations for sales calls and events.
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Coordinate with team in supporting marketing campaigns and customized messages to agency owners/managers and advisors.
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Develop, manage, and maintain distribution list for all regional communications.
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Support team in maintaining relationship with agency owners, managers and advisors in order to effectively communicate member needs to the Virtuoso organization.
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Actively support the engagement of members through programs such as focus groups, interactive sessions, and in agency meetings. Assist in conducting research and surveys with Members, and create supporting reports to provide information needed for developing meeting agendas and content, program recommendations and database audit.
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Provide feedback from Members to help Virtuoso departments adapt services, benefits, and products needed to fulfill Member and consumer needs.
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Support internal communications between PD and regional team to ensure the content delivery is aligned with annual playbook.
Educational and Skills Requirements:
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College degree in Business in a related field preferred
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Minimum 3 years related experience; travel industry experience highly desired
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Highly proficient in full Microsoft Office Suite; particularly Word, Outlook, Excel and PowerPoint
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Excellent presentation skills
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Highly motivated, results driven individual with a work history reflecting the ability to work collaboratively within a diverse organization
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A team player
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Results orientated
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Ability to multitask, prioritize and problem solve independently in a deadline driven environment
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Strong quality service attitude and approach
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Self-motivated and energetic
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Excellent communication skills in working with a variety of customer needs and skills, ranging from visionary company owners to detail-oriented back office accountants
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Ability to relate well to individuals on one-to-one basis, including in telephone relationships and group presentation settings
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Ability to successfully multitask, prioritize, and problem solve in fast paced, deadline driven environment
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Innovation – Forward thinking, curious and creative
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Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions.
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Time and project management
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Collaboration – Strong skills in inspiring the win-win-win
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Self-starter – Ability to work independently
Travel Requirements:
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Infrequent travel may be required to attend company events (1-3 trips per year).
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Travel will be primarily domestic but may include some international.
Type/Nature of Contacts:
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External: Majority of external time spent assisting advisors or regional partners.
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Internal: This role supports PD team, Account Directors, Account Managers and the General Manager. Key job contacts are primarily with clerical and technical personnel outside of the job’s immediate work unit/department.
