位于广东省的 20 个优质field service engineer职位（正在招聘！）

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The LeMES Level 2 (L2) Support Engineer provides advanced operational support, resolving incidents escalated from Level 1 and ensuring system stability. This role includes troubleshooting, monitoring, and recovery while ensuring compliance with ITSM and audit requirements. The role requires working with worldwide (WW) manufacturing plants and strong English communication skills.

Job Responsibilities

Troubleshoot and resolve incidents escalated from L1/L1.5 support
Perform root cause analysis (RCA) for recurring issues
Monitor system health, jobs, and integrations
Execute recovery actions (restart jobs, retry processes, manage queues)
Collaborate with worldwide plants and cross-regional teams (AMERICAS, EMEA, APAC)
Communicate effectively in English (written and verbal)
Escalate issues to L3 when required with proper context
Raise change requests and contribute to KB/SOP improvements
Ensure all activities are tracked and audit compliant (ITSM tickets)
Identify and support implementation of AI
Scope & Responsibilities Boundaries (SoD)
Perform monitoring and operational troubleshooting
Execute support scripts and operational recovery

Job Requirements：

Major in IT, Computer Science, or related field
Experience with MES systems (LeMES preferred)
Knowledge of ITSM processes and tools
Strong troubleshooting and log analysis skills
Advanced English (mandatory – written and spoken)
Ability to work in global, cross-functional teams
Some basic knowledge about AI (Eg.:ChatBots, Copilot, Claude,GPT) and RPA (Eg.:UIPath)
Willingness to learn further about AI and RPA, capable of leading initiatives in a Global environment

Additional Locations:

China - Guangdong - 深圳（Shenzhen）

China

China - Guangdong

China - Guangdong - 深圳（Shenzhen）

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