JOB SUMMARY
The Senior Manager, Strategy & Planning, Greater China is a key member of the Strategy & Planning Greater China organization, which supports the Greater China leadership team on strategy, planning, business advisory, and implementation. The position will report into the Senior Director, Strategy & Planning, GC. This role is responsible for:
- Providing end-to-end project management, communications and analytical support through internal consulting projects to support Greater China strategy planning and improve our business performance and efficiency in key areas and functions
- Partnership with Commercial and Customer groups and various other internal stakeholders to drive cross-discipline programs
- Supporting consumer operations initiatives in the capacity of a program manager and thought leader
- Preparing and presenting executive-level materials based on research, analyses and syntheses to support Greater China leadership meetings and strategic decisions
Success in this role requires strong organizational skills and problem-solving skills, and the ability to deliver complex project and manage multiple priorities concurrently. This position will work closely with other departments within Marriott’s Greater China offices (e.g., Customer, Commercial, Technology and Digital) as well as with the senior leadership team.
CANDIDATE PROFILE
Education and Experience
- 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
- Prior management consulting experience operating successfully at a post-MBA project manager/ project leader level
- Prior experience leading strategy planning and initiatives implementation within the Greater China region
- Prior experience in the field of strategy, sales & marketing, or operations within western multinational companies or with western multinational corporate clients as a consultant are highly desirable
- Experience in hospitality industry would be advantageous
- Bachelor’s degree required
- MBA from a top tier institution preferred
Attributes, Skills & Experience Preferred
- Develop hypotheses, conduct research, drive fact-base building and conduct quantitative and qualitative analyses in a hypotheses-led approach
- Synthesize problem statements, findings, and recommendations to produce executive-level presentations
- Identify and prioritize issues and solutions based on strategic goals and organizational context
- Build and strengthen relationship with internal stakeholders within Greater China and headquarter
- Business acumen and organizational and cultural awareness to build relationship, deal with ambiguity and push for results
- Strong communication skills to drive cross-function projects and deliver presentations
- Native-level mandarin speaker; excellent command of English (both writing and speaking)
CORE WORK ACTIVITIES
Special projects. Act as a project management leader with the following responsibilities:
- Accountable to the results of projects
- Develop hypotheses to lead research and analyses and drive problem solving
- Liaise cross-discipline work
- Own content development and/ or provide content guidance
- Participate in review cycles at key milestones & facilitate go/no-go decision
- Develop and drive implementation plan
- Establish key milestones and approval roles
- Ensure timely delivery against milestones
- Present project findings and results to key stakeholders
Strategy planning. Support Greater China strategy development and long-range planning process
- Conduct research to generate outside-in insights on market trends and customer/ consumer needs
- Collect and analyze data to assess business performance
- Prioritize strategic topics and initiatives
- Synthesize findings and recommendations and prepare executive-level presentations for Greater China leadership
- Establish project timelines and milestones and push workstream progress
- Participate in key meetings to facilitate discussions
- Track strategic implementation and key initiatives
MANAGEMENT COMPETENCIES
Leadership
- Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Customer Relationships - Develops and sustains relationships based on an understanding of internal customer/stakeholder needs and actions consistent with the company’s service standards.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Demonstrates working knowledge of discipline-specific systems, tools, and business processes.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
