FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
About The Opportunity
As a Business Development Manager for Meetings & Events, you will be required to acquire new meeting and events business in accordance with targets set. With the opportunity to have your voice heard on how strategies and processes can be improved to win new business by developing a strong regional presence amongst the local business. You will be the face of FCM and represent us in meeting key decision makers in businesses to create new sales opportunities and foster a successful and solid relationship with them.
To become part of the FCM family, you'll need to have a solid background in sales and the drive and determination it takes to become the best in your field. While relevant experience will be highly regarded, in FCM, we are also passionate about developing and coaching people to the next level. If you have experience working in travel industry and wish to move into a role with a higher earning potential, we would love to hear from you too!
Key duties & responsibilities:
- Build account strategy & implement/develop the necessary sales actions to increase the key accounts revenue.
- Accurately forecast projected sales revenue.
- Management of a personal portfolio of prospect & suspect Corporate & MICE accounts.
- Identify, evaluate, and prioritise new business opportunities, using a variety of cold-calling, networking, and other prospection methods.
- Responsible for developing new business opportunities and expand customer base to achieve sales target in a competitive environment.
- Expand incentive travel channels, attract more customers and grow the business.
- Implement and execute all sales objectives and action plans to reach and exceed set targets.
- Maximize upselling opportunities by proposing additional events and activities suitable and complimenting to the current clients.
- Maintain a strong pipeline of prospects and follow the sales process with the required rigor.
- Use a ‘challenger sales’ methodology, delivering strong sales presentations and articulating FCM’s service and value proposition in a passionate and concise manner.
- Build & sustain productive relationships with existing clients, key influences, and decision makers to drive client retention and expansion efforts.
- Personally lead Account Reviews with large customers.
- Effectively capture and communicate customer requirements internally, completing timely handovers of closed sales to the account management team, providing the key details needed to maximise the TTV with FCM.
- Collaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.
Job Requirements & Competencies:
- 4-8 years relevant experience in MICE Sales and Client Management. Experience preferably in TMC will be preferred.
- Have a proven track record in exceeding targets with the ability to identify, implement and execute sales strategies.
- Highly sophisticated communication skills with proficiency in written as well as verbal communications.
- Good product knowledge on Destinations and MICE group operations.
- Strong MICE Corporate experience and market relations.
- Sound commercial knowledge, with the ability to analyse financial data and build a value-driven business case.
- Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
- Should have an ability and experience of successfully delivering in a fast-paced dynamic environment.
- Effective networking skills
- Reasonably travelled and strong destination knowledge.
- Familiar with Sales pipeline
- A passion for travel and the travel industry.
- Self-motivated, independent with strong interpersonal skills and a hunger for success.
- Proficiency in developing relationships at a strategic level.
- Experienced in presentations/product demonstrations in a confident/engaging manner.
- Multi-task and communicate effectively in a fast-paced environment.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Are you ready to elevate your career in travel management? Apply with FCM today!
FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.
By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
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