TASKS & RESPONSABILITIES
Content creation & administration
- In coordination with Product Managers and other SMEs design and create e-learning content for our Customer and A2MAC1 internal Academy using our internal authoring tools
- Coordinate content contribution with product managers and other SMEs
- Support the localization of our training programs by coordinating translations into identified Asian languages.
- Align with the local Sales team (esp. Customer Success) to drive the harmonization of training material tailored for the Asian customers.
- Implement structured learning paths in alignment with pre-defined training program strategy
- Administrate our learning content inventory with regards to content completeness, content relevance and content consistency and make sure group catalogues stay up-to-date
- Identify outdated training content and coordinate updating
- Collect and synthesize training needs and requests from internal stakeholders regarding all training programs Academy administration & tool expertise
- Administration of our Customer Enablement Academy and A2MAC1 Academy incl. user management and access rights as well as group configuration and layout
- As a learning tool expert answer to learners support request regarding LMS usage
- Collect and synthesize learner’s feedback on the performance of our internal and external training programs in alignment with Sales and other internal stakeholders
- Transform learner feedback into actionable ideas to improve our training programs
- Monitor learner engagement on our academies and trigger actions when needed
Skills inventory & knowledge management
- Contribute to the management of the A2MAC1 skill inventory e.g. by coordinating (annual) assessment updates or supporting the harmonization of skill sets.
- Bridge identified key skills to develop with available training material or translate into learning needs to develop new content
- Support knowledge management activities when required, e.g. by providing documentation or through stakeholder coordination
KEY MEASURES & INDICATORS (main KPIs used in the role)
1.Completion of training content in line with content roadmap
2.Learners satisfaction with training delivery and content structure
Requirements
PROFILE REQUIRED Professional Background
- Minimum master’s degree in a technical or scientific field or alternatively in Education, Social Sciences, Human Resources or similar
Experience in technical or software training Experience working in an automotive environment is a plus
- Experience in the use of a learning management software (specifically 360Learning) is a plus
- Experience in e-learning authoring is a plus Skills & Abilities
- Strong intercultural competences
- Excellent interpersonal, communication skills
- Capability to understand and structure technical content within an automotive environment is a must
- Strong self-organization skills and autonomy in the execution of tasks and ability to manage his/her workload
- Fluency in professional English (written and spoken) is a must, minimum B2
