JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
The Operations Manager leads and oversees the China Operations team, ensuring high-quality, compliant, and efficient delivery of data center and server room services in alignment with client standards, SLAs, and business objectives. This role directly manages the Operations Engineer(s) and serves as the primary point of accountability for operational performance, resource planning, vendor coordination, and client satisfaction.
Key Responsibilities
Lead and manage the server room operations with consistent execution, including monitoring, maintenance, troubleshooting, and incident resolution for IT infrastructure (servers, network equipment, power, cooling, etc.).
Oversee capacity planning for server rooms—tracking and forecasting power, cooling, rack space, loading, and network port utilization to support current and future needs. Collaborate with IT and facilities teams to optimize layout and resource allocation.
Review, validate and approve all change requests, permits, and documentation related to IT hardware work including installation, decommissioning, migrations, refreshes, and any other works that may have potential impact.
Manage relationships with vendors and third-party service providers; approve work schedules, supervise on-site activities, and ensure deliverables meet client standards and contractual obligations.
Maintain strict compliance with physical security protocols and environmental controls (temperature, humidity, power redundancy) in all server room facilities.
Ensure accurate and up-to-date inventory records of hardware, software, and network components using designated tools (e.g., Patch Manager).
Drive the development, review, and continuous improvement of standard operating procedures (SOPs) for all server room activities.
Enforce adherence to client policies, industry best practices (e.g., ISO, TIA-942), and regulatory requirements governing data center operations.
Lead participation in disaster recovery planning, testing, and execution to ensure client business continuity.
Collaborate closely with regional IT, facilities, and client teams to align operations with broader technical and strategic goals.
Stay current with emerging data center technologies, trends, and operational efficiencies to enhance service delivery.
Qualifications & Skills
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum 5 years of experience in data center or server room operations, with at least 2 years in a supervisory or team lead capacity.
Demonstrated expertise in data center infrastructure, including power, cooling, cabling standards, and hardware lifecycle management.
In-depth knowledge of cabling standard and cable management in data center.
Knowledge in using all standard cable testers used in data centers (e.g., Fluke Networks, VIAVI , or comparable tools) to verify and certify copper and fiber cabling integrity.
Strong knowledge of building services engineering and facility management principles.
Strong troubleshooting and incident handling skills and ability to follow technical procedures accurately.
Experience with ServiceNow or similar ticketing systems is highly desirable.
Proven ability to manage vendors, incidents, and cross-functional projects under tight deadlines.
Excellent leadership, communication, and stakeholder management skills.
Professional certifications such as CDCP, CDCS, CCNA, MCSE, or PMP are highly desirable.
Ability to work collaboratively across local and regional teams and with external vendors.
Additional Information
This role reports to the APAC Operations Leadership and may require occasional travel within China or regionally. The Operations Manager is accountable for team performance, client satisfaction, and operational excellence across all managed sites in China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
