At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager - Customer Support
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Your role and responsibilities (Mandatory)
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #}
This role is contributing to the {insert product group/business area/division/function} in {insert region}. Main stakeholders are {insert main stakeholder groups if available}.
You will be mainly accountable for:
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Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
Our team dynamics (Optional)
You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.
Qualifications for the role (Mandatory)-
You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with {relevant tools and methodologies} and the {insert relevant industry/sector} market
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Ability to demonstrate your experience in / Have established skills / advanced skills / You have {insert number of years} years of experience in {insert relevant field}
(OPTIONAL: working as {insert relevant role} with {insert relevant products or technologies}) -
Possess an enhanced knowledge of / You are qualified in / Highly adept in {insert specialized software/platforms}
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You are passionate about / you are captivated by / you are innovative around {insert relevant soft skills} and {insert relevant soft skills}
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Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of {insert specific degree, qualification} in {insert subject}
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You are at ease communicating in {insert required language skill(s)}
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You hold current {insert required licenses} valid in {insert job location} and {insert country-specific VISA/work permit} {where required}
What's in it for you? (Optional)
Benefits (Optional)
We also offer our employees the following benefits:
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Benefit 1
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Benefit 2
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Benefit 3
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Benefit 4
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Benefit 5
Local Specific Benefits (Open Field below – Optional)
Locally, you can count on {Add local perks and benefits in text format}
More about us (Mandatory)
{Insert specific business area/division/service function or corporate function paragraph from common source material}
{Insert country/location -specific boilerplate (1-2 sentences only)} {optional}
{Insert country-specific legal statement e.g.: EEO/data privacy} {where required}
{Insert PES (Pre-employment screening) sentence} {when required}
{Insert local TP or hiring manager contacts if necessary}
Guidelines:
Please be aware:-
All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.
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Text in bold is fixed and should not be edited or removed
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Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality
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“Your role and responsibilities” should be plain text followed by maximum 4 additional bullet points
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The “Qualifications for the role” section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role
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Indicate the required language knowledge in the “Qualifications for the role” section whenever it is mandatory and/or applicable
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Information about “Licenses and visa/work permit” is optional, use this sentence wherever it is required
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In the “More about us” section you can add further legal statements/PES indications or Talent Partner contacts, for example
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Read more about the guidelines in the Guidelines doc available in the SharePoint
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
