Amazon Global Logistics is transforming international trade by making cross-border shipping frictionless for sellers and customers worldwide. As a Senior UX Researcher on the Global Logistics Experience (GLX) team, you'll own the end-to-end user experience for tools that enable sellers to ship globally with confidence—directly fueling Amazon's flywheel by expanding international selection, attracting more customers, and accelerating growth. You'll operate at the intersection of complex logistics systems, data-rich interfaces, and diverse user needs spanning sellers, operators, and customers across 200+ countries. This is a high-impact role where your research insights shape how millions interact with global ecommerce.
Key job responsibilities
- Be a UX research thought and executional leader for our team and larger organization. Learn and Be Curious about the employee, and the business, and communicate effectively to educate others on the art and science of user research
- Leverage your expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis and delivery
- Making autonomous decisions to evaluate which methodology and approaches work, and which don’t with an expertise in a wide variety of methodologies
- Partner with fellow UX Designers and product stakeholders to develop and implement best practices and help create tools and self-service models to help our research practice and delivery of customer insights scale across our organization
- You'll lead translating user insights into strategic recommendations to help our initiatives - collaborating with both designers and product leaders make informed strategic decisions
A day in the life
Working with fellow UX Designers, and product partners, sales organization - you will craft and lead end-to-end studies across both the generative and evaluative. You'll dive deep into the data to bring forward new insights that drive product innovation to impact strategy to drive positive change for over a million Amazon employees. To empower a research-led organization, you will also help scale the research function, including the broader UX and product teams by developing guidance and tools for self-service research to help us center our work on the customer.
About the team
You'll join the Global Logistics Experience (GLX) team— a centralized UX group delivering product design, system design, and content strategy across Amazon's Global Logistics and Transportation Technology Systems. We tackle complex challenges spanning seller shipping tools, internal operations platforms, and transportation networks serving millions worldwide. Our team partners directly with product managers, SDMs, and TPMs to build integrated, scalable solutions that drive cohesion across Seller Experience, Customer Experience, and Operator Experience. We value rigorous validation, design simplicity, and operational efficiency—and we're establishing the global standard for user experience in supply chain management.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
