位于浙江省的 1 个优质customer service职位（正在招聘！）

Inventory & Supply Chain Operations Specialist
Catch Creation, LLC —杭州市
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Inventory & Supply Chain Operations Specialist

Catch Creation, LLC
杭州市

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About Catch Creation

Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.

From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.

At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.

Core Responsibilities:

1. Inventory Management & Replenishment

- Monitor and manage inventory levels across all fulfillment locations.
- Forecast inventory requirements based on sales trends, lead times, seasonality, and inbound shipment schedules.
- Create and maintain replenishment plans to prevent stockouts and excess inventory.
- Coordinate inbound and outbound shipments to maintain optimal stock levels.

2. SKU Availability & Sales Channel Control

- Ensure out-of-stock SKUs are promptly deactivated across all sales channels to prevent overselling.
- Coordinate with Management, Marketing, and Development teams to manage product activation/deactivation.
- Reactivate SKUs immediately upon confirmed stock replenishment.
- Validate system inventory feeds to ensure accurate stock availability is reflected online.

3. Systems Reconciliation & Inventory Accuracy

- Reconcile inventory counts across OMS, WMS, ERP, and third-party sales platforms.
- Investigate and resolve discrepancies between internal systems and 3PL warehouses.
- Partner with 3PL providers to validate stock adjustments, damages, returns, and transfer variances.
- Maintain accurate inventory records to support financial reporting and operational planning.

4. Cross-Functional Coordination

- Act as the central point of contact between Executives, Operations, Marketing, Customer Service, Finance, and Development teams regarding inventory status.
- Communicate inventory risks, stockouts, delays, and replenishment timelines to stakeholders.
- Support marketing campaigns by validating product availability prior to launch.
- Collaborate with developers to ensure proper system integrations and inventory sync functionality.

5. Shipment Tracking & Reporting

- Track inbound shipments from suppliers and monitor estimated arrival dates.
- Report shipment status updates to internal stakeholders.
- Identify and escalate potential delays or disruptions.
- Maintain shipment logs and documentation for operational visibility.

6. Reporting & Performance Monitoring

- Generate regular inventory health reports (stock levels, aging inventory, sell-through rates).
- Monitor KPIs such as stockout rate, inventory accuracy %, backorder rate, and fulfillment performance.
- Provide data-driven insights to improve inventory efficiency and reduce discrepancies.

Qualifications:

Experience

- 2–4 years of experience in inventory operations, supply chain coordination, fulfillment, or logistics
- Proven experience managing inventory across multiple systems (e.g., OMS, WMS, ERP, ecommerce platforms)
- Experience working with third-party logistics providers (3PLs) and distribution centers
- Hands-on experience with inventory reconciliation and discrepancy resolution

Technical Skills

- Strong proficiency in Excel or Google Sheets (pivot tables, lookups, inventory modeling, basic forecasting)
- Experience with ERP, OMS, and/or WMS systems
- Understanding of inventory forecasting principles and replenishment planning
- Familiarity with ecommerce inventory flows and SKU lifecycle management

Analytical & Operational Skills

- Strong analytical skills with the ability to interpret sales data and forecast inventory needs
- High attention to detail with a track record of maintaining inventory accuracy
- Ability to proactively identify stock risks (stockouts, overselling, excess inventory) and implement solutions
- Strong organizational skills with the ability to manage multiple SKUs and shipments simultaneously

Communication & Collaboration

- Experience working cross-functionally with operations, marketing, finance, and technical teams
- Strong written and verbal communication skills
- Ability to communicate inventory risks, shipment delays, and discrepancies clearly to stakeholders

Preferred Qualifications

- Experience in ecommerce, DTC, or multi-channel retail environments
- Experience in fast-paced or high-growth companies
- Familiarity with international shipping and inbound freight coordination

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我想收到关于浙江省的 customer service 的最新职位提醒