位于浙江省的 16 个优质customer service职位（正在招聘！）

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Mgr-Security & Safety

Marriott International, Inc -
杭州市

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职位详情

全职
10 天前

完整职位描述

Additional Information
Job Number26091349
Job CategoryLoss Prevention & Security
LocationShentangwan Village Economic Cooperative, Hangzhou, China, China
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

Comply with applicable federal, state and local law and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follow Duty of Care process for the protection of guests and associates.

Follows up on all unusual activities in and around the property that would impair the well being of guests and associates.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well being of guests and associates.

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Oversees and guides the efforts of the Accident Prevention Committee.

Oversees first aid program for guests and associates.

Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

Leading Security/Loss Prevention Teams

Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides an open door policy.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Serves as a role model to demonstrate appropriate behaviors.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis.

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Completes associate performance reviews in a timely manner.

Enforces brand Standard Operating Procedures through documentation efforts.

Train all associates on the four parts of OSHA.

Train all new hires on loss prevention policies and procedures.

Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security.

Oversees all investigations for incidents related to both guests and associates.

Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system.

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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JW 万豪酒店是万豪国际集团旗下的奢华酒店品牌，在全球各大城市和度假胜地拥有 100 多间酒店及度假酒店。JW 坚持以人为本的品牌文化，深信员工是我们的立足之本，有了快乐的员工，才有满意的宾客。JW 万豪酒店的员工自信、创新、真诚、敏悟，传承了万豪国际集团创始人 J.Willard Marriott（与品牌同名）的卓越品质。欢迎加入我们，成为 JW 万豪大家庭的一员，体验不同以往的工作氛围，在多元化环境中感受同事情谊。JW 为员工提供培训、发展、认可的机会，让您在注重整体健康的豪华环境中尽情挥洒工作热情。超凡待客之道源于员工关怀之道。这就是 JW 非凡款待。加入 JW 万豪酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

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在浙江省的customer service个职位

Mgr-Security & Safety

Driver - LB

Mgr-Purchasing

Director of Sales & Marketing

Manager Business Development- Hangzhou

Executive Chef II 行政总厨

Supply Chain Specialist II_ Planning

Field Application Engineer 现场应用工程师

Regional MEA Engineer

Snr global product support engineer II

TL-Concierge

Laboratory Testing Specialist

Sr. Pharmaceutical Info Specialist

Driver - MB

值班主管 Keyholder - 杭州金沙龙湖店, Hollister

Inventory & Supply Chain Operations Specialist

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