You will join Yixing telecom Quality team and base in Yixing, you responsibilities are:
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Handle the customer claim, take lead on the internal investigation with related dept for containment actions, root cause analysis, corrective actions & preventive actions；
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Communicate & Regional KPI of customer quality related to internal team, closely monitoring the Claim numbers, Claim%, TTCQ
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For customer claim issues and audit findings, considering whether could be developed to lesson learn to share with regional plants or One Point Lesson for internal training to operators for alert ；
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Work with Sales to do customer satisfaction survey, understanding the gap to customer expectation and seeking for improvement.
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Plan and Conduct the quick process audit to ensure the production’s conformance to the requirements(Work Order/CA/ITP/WI/etc.), report to related manager for any deviation to correct at once
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Make analysis of INC, work with internal team to do the root cause analysis and corrective actions for top failures.
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Keep eyes on lesson learn and best practice to share with plant team and regional team
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Lead continuous improvement projects to find the opportunities of decreasing the COPQ
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Deal with the temporary task from quality manager
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Clear job safety responsibilities, establish safety awareness, adhere to the practice of company safety culture.
Who we are looking for:
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Bachelor's degree or higher, with strong English proficiency
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Minimum 3 years of quality-related work experience
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Strong professional ethics and excellent teamwork spirit
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Good interpersonal and communication skills, with demonstrated leadership ability to work in complex and high-pressure environments
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
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