Location Guangzhou, Guangdong, Chinese Mainland - Greater China Category Information Technology Job Id CNJ003232 Job Type Full Time
Key Responsibilities
Service Ownership and Strategy
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Own the end-to-end lifecycle of algorithm services, from design and deployment to monitoring, optimization, and sunset.
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Define and maintain the service roadmap in alignment with business priorities and IT strategy.
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Act as the main point of contact for algorithm-related IT services.
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Ensure algorithm services deliver measurable business value and meet agreed service levels.
Service Delivery and Operations
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Oversee daily operational performance of algorithm services, ensuring availability, reliability, scalability, and security.
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Define, monitor, and report service KPIs, SLAs, and OLAs.
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Coordinate incident, problem, and change management activities related to algorithm services.
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Work with IT operations, data teams, application teams, and infrastructure teams to resolve service issues.
Algorithm Governance and Compliance
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Ensure algorithm services comply with company policies, IT governance standards, data privacy regulations, cybersecurity requirements, and applicable legal or regulatory obligations.
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Support algorithm transparency, explain ability, auditability, and ethical use where applicable.
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Maintain documentation for service architecture, data flows, decision logic, controls, and operational procedures.
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Identify and manage risks related to algorithm performance, bias, data quality, model drift, or service failure.
Stakeholder Management
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Partner with business stakeholders to understand needs, prioritize enhancements, and manage expectations.
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Translate business requirements into service requirements and improvement initiatives.
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Communicate service performance, risks, roadmap updates, and improvement plans to stakeholders.
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Facilitate governance forums, service reviews, and cross-functional working groups.
Continuous Improvement
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Identify opportunities to improve algorithm accuracy, efficiency, automation, and user experience.
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Drive optimization initiatives in partnership with data science, engineering, architecture, and operations teams.
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Support adoption of best practices in MLOps, DevOps, ITIL, and service management.
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Manage backlog prioritization for fixes, enhancements, and new capabilities.
Vendor and Partner Management
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Manage third-party vendors or external partners supporting algorithm services.
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Ensure vendor deliverables meet quality, security, compliance, and performance expectations.
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Participate in contract reviews, service reviews, and vendor performance assessments.
Key Requirements:
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Bachelor's degree (or equivalent), with proficiency in English reading and writing. A background in statistics or computer science is preferred.
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Familiarity with optimization algorithms, including linear programming, mixed-integer programming, and heuristic algorithms as applied in supply chain management.
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Proficiency in Agent Orchestration and CLI solutions.
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Willingness to learn cutting-edge Generative AI technologies and complex agent orchestration.
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Ability to establish operational standards and be responsible for the daily operation, maintenance.
