JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities Officer
BUSINESS UNIT Integrated Facilities Management
REPORTING TO Facilities Manager
DIRECT REPORT POSITIONS POSITION GOALS
To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.
DUTIES & RESPONSIBILITIES To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.
- Facility management o Assist to monitor the Office Facilities & Critical Environment o Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
o Assist to deal with emergency and arrange ad-hoc repair
o To follow established escalation procedures and incident reporting procedures
- Office equipment & environment management o Assist FM to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
o Assist FM to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
o In charge of delivering hard service for office area and make annual preventive maintenance schedule for client, including air conditioning system/UPS/ integrated facilities and etc. Make sure facilities team carried out monthly according to the PPM plan.
- Vendor management o Meeting with GREF to understand clients' needs.
o Assist to evaluate the contractors’ service performance.
o Release PO and follow the agreement’s operation
- Customer Service / Client Relationships
o To arrange office soft & hard service.
o Keep good communication with clients.
o Ensured Key Operations Procedures are followed to ensure service standards are maintained.
- Payment/ billing management o Collect monthly bill and prepare payment track.
o To assist client/FM to do accrual.
o To assist update premise pool/general pool allocation key on monthly basis.
o Assist to provide the accurate seating plan to support space management on monthly basis.
- Keep good communication with landlord and have the monthly meeting with Landlord.
- To assist client/FM to do report work, including monthly report and CEM KPI review etc.
- Supervise the receptionist, technician, tea lady and security guards
- Back up receptionist when necessary (during lunch time and leave)
- Assist client/FM to do restacking or relocation of staff.
- Any other duties assigned by the client / FM.
ACCOUNTABILITIES Management of seconded staff and service contracts/suppliers. Successful completion of scheduled activities. Prompt and courteous response to Client’s requests.
1. Provide support the Facility manager such in purchasing & monthly accounting.
2. Monthly measurement of achievement of KPI.
3. Management of equipment and materials on behalf of client.
REQUIREMENTS
University degree
Relevant experience in managing facilities preferred
Strong interpersonal skills
Proficiency in English (spoken and written)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
