位于上海市的 20 个优质technical support representative职位（正在招聘！）

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

As a Quality Engineer at Lam, you'll make an impact in ensuring manufacturing processes and products meet quality standards by designing, implementing, and maintaining quality assurance within the quality management systems (QMS). You design methods for inspecting, testing, and evaluating the accuracy of production processes and finished products. By analyzing production data and reports, you identify trends and work across functions to resolve technical, quality and production challenges. Your expertise will help develop excellence in product design and manufacturing supporting Lam's commitment to delivering high-quality and reliable products.

What you’ll do

Analyzes production data to identify trends and recommend updates or changes to quality defect detection and reporting and programs to improve.
Supports disposition of supplier quality issues in manufacturing applying criteria.
Conducts preliminary analysis of quality escapes to assign further investigation to appropriate investigation function. Utilizes 8D methodology to drive manufacturing owned escapes through root cause analysis and CAPA (Corrective Action, Preventive Action) planning and execution. Ensures systematic solutions are fully deployed and presents RCCA (root-cause corrective action) to stakeholders.
Monitors quality of Investigation & RCCA (Root Cause/Corrective Action) conducted by stakeholders (Product Groups and Supply Chain) ensuring high probability that issues will not recur in MFG.
Supports all Global Quality and GOPS quality projects and Management System Assessments (Audits)
Compiles information on external and internal quality issues (NCI and NCE) and all build issues quantifying rate of improvement over successive builds and identifying top problems and opportunities. Presents this information at Product Development and Release (PDR) Cross Functional Team (CFT) reviews ensuring the full team continues to mitigate risk in support of transitions to High Volume Manufacturing (HVM). Presents Quality data at PDR transition reviews.
Perform GEMBAs on manufacturing clean room floor and interview technicians to investigate quality escapes and gather information on potential causes.
Review build instructions, perform risk assessments and provide feedback to MFE (manufacturing engineering) on manufacturability of deposition products. At times, may update build process instructions for manufacturing inspections and quality checks.
Drives quality improvement initiatives and projects on key organization objectives through aligned project management methodologies such as DMAIC, 8D, PSDMP, etc…
Present and communicate manufacturing caused defect RCCAs to stakeholders such as accounts teams that interface with regularly with Lam customers
Conducts process assessments to identify gaps in standard processes and drive improvements.

Other Job Responsibilities

Participate in quality analytics dashboard development and validation.
Update and draft manufacturing quality process documentation.
Participate in continuous improvement project teams as a representative of the Manufacturing Quality Department.

Who we’re looking for

Bachelor's degree (Mechanical Engineering, Chemical Engineering, Industrial Engineering or Engineering equivalent) plus 8 years of experience or 6 years ecperience and a Master's degree.
Excellent analytical & problem-solving skills
Strong communication, interpersonal and negotiation skills
Comfortable working in a fast-paced and changing environment
Demonstrated ability to communicate and work collaboratively with varying levels of professionals, from technicians building and testing product in clean room environment to executive level leadership

Preferred qualifications

Prefer candidate with Bachelor’s in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Industrial Engineering or Engineering equivalent
Lean Six Sigma Skills and experience
Knowledge on ISO 9K and ISO requirements
Experience using PowerBi and QMS
Experience with process document writing and process mapping

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Who we’re looking for

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