Main Responsibilities 主要职责
- Strictly supervise the daily operation of the outsourced group meal third-party service team in accordance with national food safety laws and regulations. Regularly inspect the whole process of canteen operations including ingredient purchasing, storage, processing, sample retention and disinfection, supervise food supply chain safety, eliminate potential food safety hazards, prevent food safety accidents, and ensure full compliance of canteen operation.
严格依据国家食品安全相关法律法规，全面监督外包团餐第三方服务团队的日常运营。常态化核查食堂食材采购、储存、加工、留样、消杀等全流程工作，监督食品供应链安全，排查食品安全隐患，杜绝食品安全事故，确保食堂运营完全符合合规标准；
- Responsible for daily canteen expense statistics, employee dining expense allocation, monthly account checking and settlement, and accurately verify the bills of the third-party group meal service team. Formulate reasonable canteen cost control plans, dynamically optimize the cost structure, strictly control unreasonable expenses, and realize refined and reasonable canteen cost management on the premise of ensuring dining quality.
负责公司食堂日常费用统计、员工就餐费用分摊、月度对账及结算工作，精准核对第三方团餐服务账单。制定合理的食堂成本管控方案，动态优化成本结构，严控不合理开支，在保障就餐品质的前提下实现食堂整体成本合理化、精细化管控；
- Fully connect with employees' dining needs, collect feedback and suggestions on working meals, tastes and categories. Supervise and cooperate with the third-party group meal team to continuously iterate the dish system, regularly develop new dishes, specialty pastries and seasonal meals, enrich catering categories, continuously improve employees' dining satisfaction, and meet employees' growing catering needs.
深度对接员工就餐需求，收集员工对工作餐、菜品口味、品类的反馈与建议。督促、协同第三方团餐团队持续迭代菜品体系，定期研发新菜品、特色点心、时令餐品，丰富餐食品类，持续提升员工就餐满意度，贴合员工日益提升的餐饮需求；
- Take full charge of the daily inspection, maintenance and operation management of all facilities and equipment in the canteen hall and kitchen. Regularly check the operation status of kitchen utensils, water and electricity equipment, ventilation and cleaning equipment, coordinate the maintenance of faulty equipment in a timely manner, ensure the continuous, stable and effective operation of all canteen facilities and equipment, and guarantee the smooth daily operation of the canteen.
全面负责食堂大厅、后厨所有设施设备的日常巡检、保养与运维管理。定期排查厨具、水电、通风、清洁等各类设备的运行状态，及时协调维修故障设备，保障所有食堂设施设备持续、稳定、有效运行，保障食堂日常运营顺畅；
- Proficient in bilingual (Chinese and English) customer reception work and accompany visiting customers throughout the process. Introduce the company's overview, core products, production processes and enterprise advantages accurately and professionally, lead customers to visit the customer experience center and production workshop, answer customers' questions in real time, and establish a good corporate image.
熟练运用中文、英文完成客户来访接待工作，负责来访客户的全程陪同接待。精准、专业地向客户介绍公司发展概况、核心产品、生产工艺、企业优势等内容，带领客户参观客户体验中心、生产车间，实时解答客户咨询的各类问题，树立良好的企业形象；
- Coordinate with relevant company departments in advance according to customer visiting needs, and arrange personnel from technical, sales, production and other positions to cooperate with reception work. Reasonably plan the reception process, refine reception details, follow up customers' visiting experience throughout the whole process, efficiently coordinate all reception matters, improve customers' visiting perception, and enhance customers' recognition of the company's products, services and corporate culture.
根据客户来访需求，提前对接公司各相关部门，统筹协调技术、销售、生产等岗位人员配合接待工作。合理规划接待流程，细化接待细节，全程跟进客户来访体验，高效统筹各项接待事宜，提升客户来访观感，增强客户对公司产品、服务及企业文化的认可度；
- Responsible for the daily maintenance and management of facilities and equipment in the customer experience center, visiting passages and reception areas. Regularly inspect the operation status of exhibition hall equipment, explanation equipment, environmental hygiene and supporting facilities, rectify problems in a timely manner, ensure that all reception facilities are in good condition and the environment is neat and standardized, and provide high-quality visiting and reception environment for customers.
负责客户体验中心、参观通道、接待区域的设施设备日常维护与管理。定期检查展厅设备、讲解设备、环境卫生、配套设施的运行状态，及时整改问题，确保接待设施设备完好有效、环境整洁规范，为客户提供优质的参观接待环境；
- Other tasks assigned by the superior.
上级主管安排的其他工作。
Main Requirements 主要职位要求
- University degree or above，major in administrative management, business administration, catering management, business reception or related fields is preferred.
本科及以上学历，行政管理、工商管理、餐饮管理、商务接待等相关专业优先；
- Fluent in oral and written Chinese and English, capable of independently completing English customer explanation and reception work.
具备流利的中英文口语、书面表达能力，可独立完成全英文客户讲解与接待工作；
- 1-3 years working experience in general logistics, canteen management or business reception; experience in logistics and customer reception of manufacturing enterprises is preferred.
1-3年总务后勤、食堂管理、商务接待相关工作经验，有制造业企业后勤及客户接待经验者优先；
- Proactive, good communication skills and teamwork. Be familiar with the working relationship between Siemens management department, sales department and related departments of the SSLS, and maintain close contact with sales personnel and relevant persons of SSLS departments.
工作积极主动，有很好的交流能力和团队合作。熟悉西门子管理部门、销售和本公司各部门工作关系，保持与销售人员及公司内相关部门人员的密切联系；
- Keeping learning, have basic knowledge of power transmission and distribution, company products and their production knowledge.
通过学习，具备输配电基本知识、公司产品知识及其生产知识；
- Familiar with Microsoft office software.
熟练使用Microsoft Office软件；
- Be conscientious and responsible, can work under pressure.
做事认真负责，能承受一定工作压力。
