Mandarin Oriental, Guangzhou is looking for a TANG Hostess to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Located next to Taikoo Hui Shopping Centre and designed by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei, the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquility in nine private treatment rooms.
About the job
Based within the Food & Beverage in Guangzhou, the TANG Hostess is responsible for is responsible for is responsible for providing the services required by the guests and exceeding the expectations of the guests under the standards described by the management. He/she will also be responsible for handling special requests and maintaining a clean and organized workplace. The TANG Hostess assist supervising the casual colleagues. The TANG Hostess reports to the Captain/Supervisor /Assistant Manager / Outlet Manager.
As TANG Hostess, you will responsible for the following duties:
- To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
- To demonstrate a pride for your workplace and a high level of commitment.
- Supports the companies Vision + Mission and the Company Culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement are met.
- Provide an excellent and personalized to our guests at all times.
- Assist guests courteously and efficiently.
- Communicates with colleagues (F&B + Culinary) for any special guests’ request and dietary requirements.
- To prepare the workplace accordingly to ensure a smooth service.
- To maintain the workplace neat, tidy, clean and safe.
- Ensures a deep knowledge of their respective roles and responsibilities and products/software/applications used.
- Ensure for each guest a memorable welcome and farewell experience.
- Show genuine care for our outlets and our guests.
- To live the role of good MO brand ambassador.
As TANG Hostess, we expect from you:
- English language skills are beneficial.
- Highly responsible & reliable.
- Works well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Our Commitment to you
Mandarin Oriental Benefits
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Local benefits
A competitive salary and benefits packages.
Additional Medical insurance.
Conveted Accommodation.
We’re Fans of Exceptional Careers. Are you?
广州文华东方酒店现诚聘「堂」咨客加入餐饮部团队。
你是否拥有大师般的工艺雕琢？你是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？你是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。
文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。集团凭借打造全球多个备受瞩目的项目而日益受到广泛认可，以亚洲传统为灵感，呈献传奇式服务，同时引领奢华体验的最前沿。
广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，揉合了传统东方元素和“新中国”的现代特色，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、格调雅致的文华饼店、别具特色的The Loft酒吧、现代中式小馆「堂」和全新鸡尾酒吧「樑」为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。
关于职位
该职位位于广州文华东方酒店餐饮部，「堂」餐厅咨客负责在管理层所称述的标准下提供客人所需并提供超越客人期望的服务，他/她还要负责处理一些特殊的客人需求，并保持每一个工作区域干净整洁有秩序。「堂」餐厅咨客负责管理餐厅帮工。堂餐厅咨客向领班/主管/副经理/部门经理汇报。
作为「堂」餐厅咨客，你将负责以下职责：
- 始终以高度的客户关怀和服务，始终如一地达到服务和产品交付标准。
- 表现出对工作场所的自豪感和高度的承诺。
- 通过日常的工作让客人满意并体验的我们的支柱，传奇及文华东方会议的服务经历，来维持公司的价值观和公司文化，从而完成我们的使命。
- 始终为我们的客人提供优质和个性化的服务。
- 礼貌高效地协助客人。
- 与同事（餐饮+厨房）沟通，了解任何特殊客人的要求和饮食要求。
- 相应地准备工作场所，以确保服务顺利进行。
- 保持工作场所整洁、干净、安全。
- 确保对各自的角色和职责以及使用的产品/软件/应用程序有深入的了解。
- 确保为每位客人提供难忘的欢迎和告别体验。
- 真诚关心我们的部门和客人。
- 扮演好文华东方品牌形象大使的角色。
作为「堂」餐厅咨客，我们期望你具备以下能力：
- 具备英文沟通能力者优先
- 责任心强，值得信赖
- 能在压力与快速的工作节奏下很好的完成工作
- 有团队精神
- 沉稳冷静，彬彬有礼，专注于顾客的需求
我们对你的承诺
文华东方福利
学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。
MOstay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。
同事健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。
退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。
广州文华东方福利
极具竞争力的福利待遇
多重医疗保障
令人向往的同事公寓
We’re Fans of Exceptional Careers. Are you?
