位于c23的 20 个优质pilot职位（正在招聘！）

The Associate Sales Excellence Manager is responsible for driving continuous improvement of sales effectiveness, customer experience and digital sales capabilities through assessment, insight generation and cross-functional project execution.

What you will do

Sales Excellence & Sales Enablement

Sales Process Optimization

Evaluate and continuously improve end-to-end sales processes to enhance efficiency, transparency and sales effectiveness.
Identify process gaps, bottlenecks and improvement opportunities across lead management, opportunity management, customer development and forecasting.
Establish and maintain sales excellence standards, governance and best practices.
Support sales management in defining and tracking key sales KPIs.

Sales Enablement

Develop and implement sales enablement initiatives to improve sales productivity and performance.
Coordinate sales training programs, tool adoption campaigns and capability development initiatives.
Create and maintain sales playbooks, process guidelines and best-practice documentation.
Ensure consistent utilization of sales methodologies across the organization.

Sales Systems Assessment & Improvement

Conduct Sales Excellence maturity assessments and benchmark current practices against internal and external best practices.
Evaluate business adoption, effectiveness and user experience of key sales platforms, including CRM and other sales enablement tools.
Analyze sales process efficiency and recommend optimization initiatives to improve sales productivity and effectiveness.
Partner with system owners and business stakeholders to translate business needs into process and system enhancement requirements.

Sales Tools Development & Deployment

Collaborate with Global Sales Excellence teams and DIT to develop, test and deploy digital sales tools.
Collect business requirements and translate them into practical system solutions.
Act as business key user during system upgrades, pilot projects and new tool rollouts.
Support change management and ensure successful user adoption of new systems and technologies.
Work closely with CRM and digital tool owners to prioritize business requirements and improvement initiatives.

Customer Experience Management (NPS & VOC)

NPS Program Management

Lead and coordinate customer satisfaction and Net Promoter Score (NPS) programs.
Manage annual customer surveys and feedback collection processes.
Coordinate survey preparation, customer contact database validation and stakeholder alignment.
Ensure survey execution complies with global standards and local business requirements.

Customer Insights & Analytics

Analyze NPS results, customer satisfaction metrics and Voice of Customer (VOC) data.
Identify customer pain points, improvement opportunities and strategic business implications.
Develop dashboards and reports to support management decision-making.
Benchmark customer experience trends and track improvement progress.

Customer Experience Improvement

Translate customer feedback into actionable business improvement initiatives.
Facilitate cross-functional workshops to address customer issues and improve customer journeys.
Track implementation of agreed action plans and improvement projects.
Monitor effectiveness of improvement measures and ensure closed-loop feedback management.

Project Management

Strategic Project Management

Lead and coordinate cross-functional projects related to sales excellence, customer experience, CRM-related initiatives, and digital transformation.
Define project scope, objectives, deliverables, timelines and success metrics.
Monitor project progress, risks, dependencies and resource requirements.
Ensure projects are delivered on time, within scope and aligned with business objectives.

Stakeholder Management

Act as the central coordination point among BU, Marketing, Customer Service, IT, Data & Analytics and Global Functions.
Facilitate project steering meetings and management reviews.
Drive alignment and communication across regional and global stakeholders.

Change Management

Support organizational change initiatives related to process optimization and digital transformation.
Develop communication and adoption plans for new systems and processes.
Monitor adoption metrics and user feedback to continuously improve implementation effectiveness.

Sales Analytics & Business Insights

Develop and maintain sales dashboards and performance reporting.
Analyze pipeline health, conversion rates, sales productivity.
Generate actionable insights to support management decision-making.
Identify business trends and recommend improvement opportunities based on data analysis.
Other assigned tasks and projects.

What you will need

Education

Bachelor's degree or above in Business Administration, Marketing, Sales Management, or related disciplines.

Experience

5+ years of experience in Sales Operations, Sales Excellence, CRM, Customer Ex-perience or Business Improvement functions.
Experience in CRM platforms (e.g., Microsoft Dynamics is preferred).
Proven experience in project management and cross-functional coordination.
Experience in customer research, NPS and customer satisfaction programs is highly preferred.
Experience working in multinational and matrix organizations.

Knowledge & skills

Strong knowledge of sales processes and pipeline management.
Understanding of CRM-enabled sales processes and digital sales tools.
Customer experience and Voice of Customer methodologies.
Data analytics and reporting capabilities (Power BI, CRM Analytics, etc).
Experienced in project management skills, PMP certification will be a plus.

Soft skills

Strong stakeholder management and influencing skills.
Excellent communication and presentation abilities.
Analytical and problem-solving mindset.
Self-driven and capable of managing multiple priorities.
Collaborative and customer-oriented.

Languages

Fluent in English (written and spoken).

Other Requirements

Business travel is needed, should be flexible to travel occasionally.

What you can expect

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

By applying you consent for the use of your resume for future opportunities within tesa.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com (opens in a new window or tab) and social media.

Attractive remuneration（allowance, supplementary provident fund）
International work experience, cross-departmental career opportunities
Flexible working culture
Training and development program tailored to your needs
Exciting and varied corporate activities

Apply now

Please follow the below address to submit your resume: [[email protected]]

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Last updated on Aug 9, 2026

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