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Requisition Number: 58868
Job Location: Tianjin, CHN
Global Grade: Band 7
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 30/07/2026
Posting End Date: 31/10/2026
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Job Summary
- Provide L1/L2 Support for Middle and Back-office applications 24/7 across different shifts.
- Continuously improve and innovate the strategic applications supported.
- To be able to define priority of incidents and upgrade it as and when necessary. Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis.
- Working closely with developers, to review changes that are to be rolled out in production environment.
- Highly organized individual able to work on multiple project streams and clearly display current progress.
- Track incidents and provide regular updates to users on request status and progress.
- Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement.
- Ensure all new deployments have supplied correct documentation and training to support staff.
- Maintain the support documentation in Confluence to ensure all areas in scope are current and accurate.
- Proactive approach to technology related activities like patching, high privileged ID remediation, security vulnerabilities etc.
Key Responsibilities
Strategy
- This key position is an exciting opportunity within Financial Markets Production Management. You will be under production support team responsible to provide day to day systems support, working closely with development teams to understand, review and apply system change to production environment.
- To provide day to day technical BAU application support and system monitoring
- Prioritize work to successfully deliver service in a diverse environment.
- Have good sense on IT service management, manage incidents, problems, changes, of varying complexity.
- Monitoring Geneos ITRS and BMC Control M.
- Participate in bank wide DR tests and work with wider PSS team on DR remediation efforts.
- Work closely with UNIX/Database/Network/upstream/downstream systems to improve service offering.
- Supporting both internal and external users of the systems on trading issues Troubleshooting and following production issue with developer and vendor.
- Working closely with developers, to review and under system package to be rollout in production environment.
- Partner with different teams to integrate testing results into change acceptance criteria
- Highly organized individual able to work on multiple project streams and clearly display current progress.
- Logging, Co-ordination & escalation of issues and incidents - logged in Servicenow.
- Track incidents and provide regular updates to users on request status and progress.
- Trouble shooting – log file investigation and extract details for review
- Follow escalation procedures during outages and ensure root-cause analysis is performed.
- Supply agreed metrics, KPI’s and trend reporting
- Escalate issues with any delays from upstream applications
- Escalate issues to the 2nd / 3rd line teams to keep within SLA.
- Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
- Ensure all new deployments have supplied correct documentation and training
- Maintain the support documentation to ensure all areas in scope are current and accurate
- Proactive approach to technology related activities
- Put forward ideas to improve automation and/or efficiency, and own through to implementation.
Business
- Exposure/Experience in ‘Financial Markets’ or ‘Investment Banking” domain will have more weightage
- Back office support knowledge – reconciliations, confirmations, payments.
Processes
- Should be fully aware of ITIL concepts and should have done an ITIL certification.
People & Talent
- Individual Contributor with very good communication skills and majority of experience in production support. Ability to work in shifts including night (~25%) shifts. Bachelor’s degree in computer science or equivalent.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
- IT service management
- UNIX / Knowledge and experience in Shell scripting
- Knowledge on SQL query, Sybase, PL/SQL
- Knowledge on Linux, Windows Infrastructure
- Experience in Control-M scheduling tool, ITRS, Confluence, Jira, Remedy and other tools
- ITIL Knowledge – Incident, Problem, Change Management / Servicenow
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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