JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Procurement and Vendor Management
Assist in the evaluating the vendor procurement and management practices of your designated CLIENT site and ensure renegotiation and tendering
Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
Ensure the Contract Management Database is up to date at all the times
Facilities Operations
Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
Implement, comply with and audit all internal management systems, for quality assurance
Assist in the organizing of internal and external Client events
Risk Management
Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
Ensure critical operations and sites are identified across the region.
Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client Microsystems and JLL reputation.
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures
Profitability/ Savings Initiatives:
Assist the Senior Jones Lang LaSalle Account Leadership team with generating operational savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships:
Provide superior customer service
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Pro-actively manage CLIENT expectations ensuring that the service levels are maintained
Reporting:
Assist in the budgeting process as required
Provide input as required into the Monthly Report to CLIENT
Active involvement in the monitoring and achieving the required Key Performance Indicators
Leadership / Staff Management:
Actively support an environment that supports teamwork, co-operation & performance excellence within the Real Estate team
Obey the temporary working arrangement from the leadership.
Ideal Experience
A university degree or professional qualification in engineering/facilities management
Over 5 years practical experience in facilities operations
Interpersonal skills with a strong client focus.
Technical comprehension and experience with performance based service contracts and vendor management both soft and technical
Ability to work within a budget
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
