Interested in a career that matters?
At Novonesis, we are committed to delivering strong customer outcomes through safe, compliant, and efficient operations. This is an opportunity to take on a regional leadership role with broad responsibility and visible impact across two important markets.
The Role & Your Impact
As the regional lead for Customer Service, Warehouse & Logistics, you will be responsible for driving operational excellence across Japan and Korea. You will lead a team of 7 employees and oversee activities across customer service, warehousing, and logistics, ensuring performance aligns with business priorities, compliance standards, and customer expectations.
This role will play a key part in improving on-time delivery, service quality, cost efficiency, and cross-functional collaboration, while also supporting digitalization, change initiatives, and process improvement.
Your Key Responsibilities Include:
- Lead Customer Service, Warehouse, and Logistics operations across Japan and Korea, ensuring alignment with company standards and regulatory requirements
- Oversee end-to-end order-to-cash execution and ensure effective customer service delivery across the region
- Manage logistics operations, including coordination with 3PL providers, to ensure service reliability and operational efficiency
- Drive continuous improvement in service quality, process efficiency, and cost performance, while addressing operational issues in a timely manner
- Set clear team priorities and work closely with customers, Sales, and cross-functional stakeholders to support business objectives, projects, and market-specific requirements
What You’ll Need to Be Successful
- A bachelor’s degree or above in Supply Chain, Logistics, International Trade, Business, or a related discipline
- Solid experience in customer service, order handling, warehousing, logistics, transportation, import/export, or related supply chain operations
- Proven people leadership experience, with the ability to set direction, develop teams, and drive execution
- Working knowledge of SAP; experience with CRM, Salesforce, or similar operational systems would be an advantage
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across internal teams and external partners
- A high level of accountability, accuracy, customer focus, and compliance awareness
- Fluency in English; Japanese and/or Korean language capability is preferred to support local market needs
Additional Skills & Interests We Value
- A strong continuous improvement mindset
- Interest in digitalization and change management
- The ability to influence both internal and external stakeholders
- Experience working in a regional or cross-cultural environment
- High potential for future growth and broader leadership responsibility
What We Offer
- A high-impact regional role with broad operational scope and strong business visibility
- The opportunity to lead a critical supply chain function across Japan and Korea
- Exposure to cross-functional collaboration with internal teams and external partners
- The chance to drive service excellence, operational improvement, and business transformation
- A platform for long-term growth and capability building
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
The China Personal Information Protection Law (PIPL)
If you apply the position on this platform, it means you agree to authorize Novonesis to use your personal information for recruitment related activities and save it in the company's global recruitment system and server overseas. We will manage, use, and protect your personal information in accordance base on personal information protection laws and regulations, as well as Novonesis global privacy policy.
At the same time, we will also confirm with you by Email and phone. If you have any questions, please follow the “诺维信招聘” WeChat platform for more information.
