Job Description
About This Job
NielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
RESPONSIBILITIES
-
Conducts performance reviews for direct reports
-
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
-
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
-
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
-
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
-
Consult with clients regarding general concerns
-
Conduct external presentations
-
Supervise all stages of project management and monitor performance
-
Drive client satisfaction by providing insights and actionable recommendations during presentations
-
Develop strategic understanding of industry trends, competition and opportunities of Nielsen
-
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
-
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Qualifications
QUALIFICATIONS
-
University degree or equivalent experience
-
5+ years professional work experience
-
Experience managing people
-
Strong Business English knowledge, both verbal and written (and local language if required)
-
Strong communication skills
-
Experience working in a digital enabled environment
-
Ability to work within a virtual environment
-
Demonstrated strong leadership and people management skills
-
Strong business and financial acumen
-
Understanding of growth and brand strategy
-
Strong Project management skills
Additional Information
/LP
Our Benefits
-
Flexible working environment
-
Volunteer time off
-
LinkedIn Learning
-
Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
