Pierre Fabre est le 2ème laboratoire dermo-cosmétique mondial, le 2ème groupe pharmaceutique privé français et le leader des produits vendus hors prescription dans les pharmacies en France.
Son portefeuille compte plusieurs franchises médicales et marques internationales dont Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avène, Klorane, Ducray, René Furterer, A-Derma, Naturactive et Pierre Fabre Oral Care.
Implanté depuis toujours en région Occitanie, fabricant plus de 95% de ses produits en France, le groupe emploie près de 10 000 collaborateurs dans le monde et distribue ses produits dans quelque 130 pays. Pierre Fabre est détenu à 86% par la Fondation Pierre Fabre, une fondation reconnue d’utilité publique, et secondairement par ses collaborateurs à travers un plan d’actionnariat salarié.
En 2021, Ecocert Environnement a évalué la démarche de responsabilité sociétale et environnementale du Groupe selon la norme ISO 26000 du développement durable et lui a attribué le niveau « Excellence ».
Pierre Fabre est reconnu comme l’un des « Meilleurs Employeurs du Monde 2021 » par Forbes. Notre groupe est classé dans le Top 6 de l’industrie cosmétique et dans le Top 7 de l’industrie pharmaceutique dans le monde. Nous sommes convaincus que notre engagement et notre passion font préserver notre indépendance et vivre notre raison d'être.
Key responsibilities
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D2C Order Management
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Participate in the DTC daily operation(9 stores), manage and supervise daily operations for D2C stores across multiple e-commerce platforms, focusing on monitoring shipping and returns performance.
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Coordinate and provide on-site of 3PL warehouse to support for KOL livestreaming campaigns during key promotional periods (e.g., 618, D11) to ensure smooth execution.
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Develop and refine work manuals to standardize daily operations for service providers and 3PL.
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Organize and lead the monthly DTC KPI review meeting, including generate D2C performance dashboard and prepare persentation decks, review operational KPIs and document action items for ongoing issues and follow up the following actions.
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Drive process improvements and seek for digital solutions to support business requests.
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B2B Order Management
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Assist manager of order to cash process per company’s guideline, main ordering activities include:
- Create and maintain B2B Customer order, and monitor whole ordering process finished, and follow up and handle errors in system till solved.
- Monitor order delivery, from stock allocation, shipment till B2B customer confirm stock receiving with collaboration with planning team and logistic 3PL.
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Support on credit management at execution level, including invoice delivery, collection status update, co-work with finance / sales team for payment follow up and reconciliation.
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Customer Management
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Communicate with customers effectively via email or phone.
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Follow up abnormal issue and collaborate with cross-functions till issue properly solved.
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Appropriate handle the requirements and complains from B2B customers per company’s guideline.
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Collaboration and continuous improvement
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Search for simplified, efficient, and customer-orientated solutions to optimize order preparation, transportation, and warehouse efficiency.
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Co-work with commercial team to anticipate and achieve revenue target, co-work with finance on AR, AP issue and follow up when needed.
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Able to initiate optimization data analysis to make recommendations to leaders which can help team/business continuous efficiency improvement.
Requirements:
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Customer centric, strategic think and able to drive continuous improvements.
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Logic thinking, quick learner, initiatives and capabilities of problem solving.
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Fluent oral English, writing and comprehension are necessary
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Familiar with ERP system, Experience with Dynamics are referred.
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3+ years’ relevant experience in customer service or sales operation in FMCG industry, Personal care or Cosmetic are more preferred.
Nous sommes convaincus que la diversité est une source d’épanouissement, d’équilibre social et de complémentarité pour nos collaborateurs, nos offres sont donc ouvertes à toutes et tous sans restriction.
