The TDA role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Program Management, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on deployment design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements detailed low level migration plans for effective implementation of complex solutions sought by customers.
Post-sales design documentation, implementation and migration of advanced complex solutions
for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
role is to ensure that these services interoperate and integrate into the customer environment.
- Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, WAN Optimization, Managed Security Services, Cloud Networking Services.
- In general, TDA engineers must be expert level certified in one or more disciplines . Have a broad
understanding across the technical landscape within Telecommunications and Enterprise IT
architectures and have a natural ability to converse with both technical and executive audiences
etc.
- The TDA will own the technical delivery of customer solutions and will be the technical interface
between the customer, product teams and project management during service delivery. TDA will be responsible for creating low level design documentation, migration run books and configuration templates.
- Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.
- Engaging with and supporting pre-sales during contracting, with project management during
service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.
- Lead customer-facing technical workshops in the delivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels of competency.
- 4th Line escalation. Providing support to 3rd line teams for OEM and design related issues.
