Job Summary (Primary purpose of this Role):
The Employee Relations Specialist acts as a consultant to all levels of people leaders and employees on job-related issues to facilitate resolution internally, thereby minimizing company liability, employee, and third-party complaints. This includes monitoring the company's internal environment, researching, recommending, and participating in HR policy reviews and program development designed to support a productive working environment.
Due to the confidential and sensitive nature of the job function, Employee Relations Specialist must be capable of functioning at a high level of autonomy and independence, be competent in dealing with a broad range of employee issues and confident when interacting with employees and management at all levels of the organization.
Responsibility:
1. Strictly implement Global and local processed on all involuntary terminations (redundancy, misconduct, non-performance, mutual separations)
2. Diligent and thorough investigation for employee related matters and provide case outcome recommendation for resolution
3. Review, create and implement local standards, guidelines, processes related to Global HR Policies owned by Global Employee Relations
4. Possess in-dept knowledge on local labor laws and the ability to interpret/translate to internal standards, process guidelines to ensure 100% compliance
5. Responsible in records keeping of all Employee Relations related documents following Global and local guidelines/process
6. Provide support as ER Consultant to HRP and HR Teams
7. Work with the Asia ER Team on Policy Simplification Project and other related initiatives
8. Close collaboration with the Asia ER Team in sharing best practices and learnings
9. Assist and support both Global and Regional ER initiatives in communication, enablement of leaders and implementation
10. Build and establish strong partnership with Chengdu HR Teams
Job Requirements:
1. Minimum of bachelor’s degree preferably in Social Science and Behavior, Human Resource Management or Law (preferred but not required)
2. At least 6 years of experience in the area of Employee Relations or HR Business Partner covering ER functions
3. At least 3 years of relevant work experience any of the following: IT/BPO, Finance and Insurance, shared services in a multi-national or global company
4. Fluent or comfortable in English language both written and oral
5. Experience in Workday and Salesforce (preferred but not required)
6. Well-versed in local labor law interpretation and transfer to actions
7. Ability to interact effectively with different teams and stakeholders in the organization
8. Skilled in managing difficult conversations through mediation or negotiations as well as facilitating arbitration
9. Organized, keen on details, values quality work output and demonstrates integrity at work
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .
Hybrid
