Job Descriptions:
主要职责：
1、 Project tracking and delivery (60%)
项目跟踪与交付 (60%)
1). Project initiation and planning: Participate in project kickoff meetings to understand project objectives, scope, deliverables, and timeline; Develop a detailed project tracking plan.
项目启动与规划： 参与项目启动会，理解项目目标、范围、交付物和时间表；制定详细的项目跟踪计划。
2). Full process monitoring: Real time tracking of project task progress, resource allocation, and milestone nodes.
全过程监控： 实时跟踪项目任务进度、资源分配和里程碑节点。
3). Problem management: Proactively identify delays or issues during project execution, issue timely reminds to internal teams, and promote the development and implementation of solutions.
问题管理： 主动识别项目执行过程中的延迟或问题，及时向内部团队发出预警，并推动解决方案的制定与执行。
4). Reporting and Communication: Regularly organize project status reports and report project progress and issues to internal management.
报告与沟通： 定期整理项目状态报告，向内部管理层汇报项目进度和问题点。
2. Customer Service and Communication (40%)
客户服务与沟通 (40%)
1). Main contact person: As the designated client's main project contact person, responsible for daily communication of the project.
主要联系人： 作为指定客户的主要项目联系人，负责项目日常沟通。
2). Regular reporting: Hold meetings or phone calls with clients regularly (such as weekly/biweekly) to clearly and transparently synchronize project progress, next steps, and resolved issues.
定期汇报： 定期（如每周/每两周）与客户举行会议或电话，清晰、透明地同步项目进展、下一步计划和已解决的问题。
3). Requirements and Feedback Management: Proactively collect, organize, and accurately communicate customer feedback, new requirements, or change requests, coordinate internal teams for evaluation and response.
需求与反馈管理： 主动收集、梳理并准确传达客户的反馈、新需求或变更请求，协调内部团队进行评估和响应。
4). Expectation management: Manage customer expectations professionally, communicate effectively when problems arise, coordinate resources to provide solutions rather than simply reporting issues.
期望值管理： 专业地管理客户期望，在出现问题时能有效沟通，协调资源提供解决方案而非单纯汇报问题。
5). Customer satisfaction and relationship maintenance: Establish and maintain long-term, stable, and positive customer relationships, improve customer satisfaction.
. 客户满意度与关系维护： 建立并维护长期、稳定、积极的客户关系，提升客户满意度。
Essential skills and experience:
必备技能与经验:
1. Education and experience: Bachelor's degree or above, with at least 2 years of work experience in project management, customer success, customer management, or related fields.
学历与经验： 大学本科及以上学历，拥有2年以上项目管理、客户成功、客户经理或相关领域的工作经验。
2. Project management skills: Familiar with the basic processes and methodologies of project management, possessing excellent multitasking and time management abilities, and able to follow up on multiple projects simultaneously.
项目管理能力： 熟悉项目管理的基本流程和方法论，具备出色的多任务处理能力和时间管理能力，能同时跟进多个项目。
3. Communication skills: Good oral and written communication skills in both Chinese and English, able to communicate clearly and effectively with people from different backgrounds (customers, technicians, management).
沟通能力： 良好的中英文口头和书面沟通能力，能够与不同背景的人（客户、技术人员、管理层）进行清晰、有效的沟通。
4. Customer orientation: Possess a strong sense of service, be able to sincerely understand customer needs, and be committed to creating value for customers.
客户导向： 具备强烈的服务意识，能够真诚地理解客户需求，并致力于为客户创造价值。
5. Problem solving ability: excellent ability to analyze and solve problems, able to remain calm and professional under pressure.
问题解决能力： 具备优秀的分析问题和解决问题的能力，在压力下能保持冷静和专业。
Personal qualities:
个人素质：
1. Proactive: Able to proactively discover and drive transactions forward without waiting for instructions.
积极主动： 不等指令，能主动发现并推动事务前进。
2. Careful and patient: highly attentive to details and extremely patient with customers.
细致耐心： 对细节有高度的关注，对客户有极大的耐心。
3. Stress resistance: able to handle customer complaints and emergency situations in projects properly.
抗压能力： 能够妥善处理客户的抱怨和项目中的紧急状况
4. Teamwork: Possess excellent teamwork spirit and be able to effectively coordinate internal resources to serve customers.
团队合作： 具备优秀的团队协作精神，能够有效协调内部资源为客户服务
5. Integrity and reliability: Trustworthy, with a high sense of responsibility towards work.
诚信可靠： 值得信赖，对工作有高度的责任感
In the Products division at TÜV Rheinland, we are looking for talented individuals who want to join us at the forefront of safety, quality, and innovation. Our goal is to ensure that products on international markets are safe and compliant with standards—from consumer goods to highly complex medical devices. In doing so, we help companies meet national and international standards.
Equal opportunities are particularly important to us at TÜV Rheinland. We are committed to breaking down barriers and creating an inclusive working environment characterised by respect, diversity and genuine participation. We therefore particularly welcome applications from people with severe disabilities.
Join a strong team! At TÜV Rheinland, you can apply and expand your expertise in an international setting. We offer a dynamic work environment that fosters innovation and is committed to diversity and continuous learning. Together, we are shaping a future where safety and quality go hand in hand.
