Overview:
WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
Responsibilities:
THE ROLE:
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Cultivate strong relationships and partnerships with customers to drive for customer confidence and loyalty in AMD products and processes
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Manage and improve customer quality scorecards and expectation. On site customer visits to facilitate quality issue resolving and build up relationships with customers
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Be the focal point of contact in technical liaison between the customer and AMD engineering communities; To facilitate technical meetings, by pulling in the necessary resources in order to bring a solution to the customer problem
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Management of customer complaint process; review, approve and submit FA RMA reports; own FA RMA closure and acceptance by customers
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Approve quality RMA customer complaint resolution; drive RMA investigation, analysis, corrective action, preventive action, and implementation
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Provide customer audit, internal audit support and coordinate with corporate quality organization. Coordinate to provide information of new product qualification for our sales, distributor and customers
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PCN, PDN customer communication.
THE PERSON:
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Ability to contribute in a team environment, action oriented, strong drive for results, and good influencing skills
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Matured individual who is resourceful and independent as well as possess good problem solving, interpersonal, and communication skills; Flexible to travel whenever is required.
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familiar with IC failure modes and IC application to electronics systems; experience in X86 or FPGA quality and application support is a plus
KEY RESPONSIBILITIES:
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Improve the customer quality experience.
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Manage the customer quality expertise.
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Collect customer quality input( customer voice) and feedback to factory.
PREFERRED EXPERIENCE:
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Good skill of person communication using Chinese (most important) or internal communication though English (usually it is writing)
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Person with customer facing experience.
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Person with X86 or PC develop and debug experience
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Knowledge of semiconductor
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Experience to work with customer for the Claim of refund or material return is pluS
ACADEMIC CREDENTIALS:
Bachelor's Degree (B.S.) in Electrical Engineering, Electronics Engineering, Computer Science or a related field.
LOCATION:
Beijing
#LI-VC1
Qualifications:
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
